Job Description

Sodexo is seeking a Food Operations Manager 2 to support our food service operations at Tufts Medical Center – Melrose. This role is heavily focused on retail food service operations, driving customer experience, financial performance, and operational excellence across multiple retail venues.

The ideal candidate is a hands-on leader with a curious, improvement-driven mindset, who thrives in a fast-paced healthcare environment and enjoys developing teams, enhancing retail concepts, and delivering innovative solutions.

What You'll Do

• Lead and oversee day-to-day retail food operations, ensuring high-quality service, presentation, and customer satisfaction
• Manage and develop a team of 25 frontline employees, including scheduling, training, coaching, and performance management
• Drive retail growth and innovation, identifying opportunities to improve sales, customer engagement, and offerings
• Maintain strong financial oversight, including cost controls, labor management, and adherence to budget targets
• Ensure food safety, sanitation, and regulatory compliance (HACCP and Sodexo standards) across all operations
• Foster a culture of continuous improvement, proactively identifying operational efficiencies and implementing solutions
• Build strong relationships with clients, patients, and staff to enhance the overall dining experience

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring

• Proven leadership experience in retail food service or high-volume dining environments
• Demonstrated ability to manage, motivate, and develop large teams (20+ employees)
• A hands-on management style with a willingness to be present in operations and support frontline teams
• Strong financial acumen, including experience with labor, cost controls, and P&L accountability
• A curious, solutions-oriented mindset with a focus on continuous improvement and innovation
• Knowledge of food safety and sanitation standards (ServeSafe certification preferred)
• Excellent communication and customer service skills

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Qualifications & Requirements

Minimum Education Requirement - Associate's Degree or equivalent experienceMinimum Management Experience - 2 yearsMinimum Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.