Key Job Responsibilities Include:
Oversee all daily store operations, ensuring safe, effective, and compliant processes.
Manage inventory control, product purchasing, merchandising, pricing, and store presentation
Provide leadership, coaching, and mentorship to all employees in the location.
Determine staffing levels, participate in recruitment, onboarding, performance management, and employee development.
Promote a positive, engaging, team‑centered work environment
Lead budgeting, financial reporting, expense management, and sales targets.
Support execution of marketing strategies, loyalty programs, promotions, and competitive pricing.
Identify consumer trends and recommend product selection or merchandising strategies to optimize sales
Ensure exceptional customer service standards are met consistently.
Resolve customer concerns promptly and effectively.
Maintain positive relationships with vendors, members, and community stakeholders.
Represent Co‑op values and support its community‑focused mission
Education, Experience, and Other Requirements:
High School required, with completion of post-secondary education in business or a related field considered an asset.
3-6+ years’ experience in a retail setting, 1+ years of leadership experience, ideally within the Co-op Retailing System.
Demonstrated experience in inventory management, budgeting, merchandising, purchasing, and store presentation is essential, as Store Managers oversee operations from product flow to financial outcomes.
Experience ensuring compliance with Food Safety, OH&S, and HR policies is critical due to regulatory and safety obligations.
A proven track record of delivering high‑quality customer service, resolving customer concerns, and maintaining strong vendor and community relationships is required.
Familiarity with maintenance planning, asset protection, and store inspections.
Experience with HR processes such as recruitment, performance reviews, corrective action, and employee development planning.
Personal Attributes:
Strong Customer‑Service Orientation
Highly Motivated & Results‑Oriented
Honest, Trustworthy & Ethical
Strong Interpersonal & Communication Skills
Leadership Presence & Team‑Building Ability
Ability to Manage Conflict Constructively
Adaptable, Flexible & Comfortable with Ambiguity
Organized, Detail‑Oriented & Strong Multi‑Tasker
Self‑Aware & Growth‑Oriented
Community‑Minded & Relationship‑Focused
We are proud to be an equal opportunity employer, and we are committed to providing reasonable accommodation throughout the recruitment process to ensure an enjoyable candidate experience. Please reach out to the Human Resources team to discuss your needs if you require accommodation.
We thank all candidates for their interest; however, only those selected to continue in the recruitment process will be contacted.
What we offer:
A competitive Compensation and Benefit Package: Our Team Members receive competitive salaries a comprehensive benefits package which includes Group Life Insurance, Short- & Long-Term Disability, Extended Health and Dental. and an employer-contributed pension plan, matched at 6% of salary.
Inclusive Work Environment At Co-op, we embrace diversity and inclusion, and we’re working to create a workplace that is as diverse as the communities we serve. We support and provide an environment that allows all to bring their whole selves to work.
Professional Development We encourage our team members to take advantage of learning opportunities, to grow and develop and to foster a culture of teamwork and innovation.
Additional Offerings Team Member Purchase Rebate Program, Team Member Volunteer Incentive Program, Home Centre Preferred Pricing, EFAP (Employee and Family Assistance Program), Team Member Fitness Rebate of up to $100 per year towards health/fitness purchases – Heritage Co-op values Team Members’ wellbeing.
At Heritage Co-op, we strive to be an employer of choice by creating a culture our Team Members want to be a part of and supporting a healthy work-life balance.
