Job Description

Food Expeditor (Expo) – Job Description

The Terrace & Essence | ROKI Collection Queenstown

A Food Expeditor is a key link between the kitchen and front-of-house teams, ensuring seamless communication and coordination so that every dish is delivered accurately, beautifully presented, and in a timely manner. This role is central to maintaining service flow, quality control, and the overall guest experience within a fast-paced, luxury dining environment.

Key Responsibilities

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  Oversee and coordinate all food orders at the kitchen pass during service.
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  Check dishes for accuracy, quality, temperature, and presentation before they leave the kitchen.
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  Ensure all orders are complete, correctly plated, and match the kitchen tickets.
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  Prioritise and organise dishes to ensure efficient and timely service delivery.
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  Communicate clearly and confidently between chefs and front-of-house staff regarding orders, table numbers, dietary requirements, and special requests.
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  Monitor ticket times and proactively assist in resolving any delays or service bottlenecks.
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  Ensure dishes are served in the correct sequence and reach the appropriate tables without delay.
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  Support smooth coordination between The Terrace and Essence during service periods.
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  Maintain cleanliness, organisation, and hygiene standards at the pass and service areas.
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  Assist with food running and service support during peak periods.
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  Uphold all food safety, allergen, and hygiene procedures at all times.
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  Contribute to a calm, professional, and efficient service environment, even under pressure.

Skills & Requirements

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  Previous experience in hospitality, restaurant service, or a similar fast-paced food service environment.
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  Strong communication skills with the ability to clearly and confidently liaise between kitchen and front-of-house teams.
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  Excellent multitasking and organisational abilities.
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  High attention to detail and a strong commitment to quality and consistency.
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  Ability to remain calm, focused, and efficient under pressure.
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  Strong teamwork mindset with a proactive and supportive attitude.
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  Good understanding of food safety standards and kitchen operations.
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  Availability to work flexible hours including evenings, weekends, and peak service periods.

Personal Attributes

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  Calm and composed in high-pressure environments
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  Reliable, punctual, and highly organised
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  Service-focused with a strong sense of pride in presentation and detail
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  Positive attitude with a strong team ethic
• wage $29.50 - $32.50 per hour