Job Description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Food & Drinks Supervisor, you’re not just overseeing the seamless execution of daily operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

ESSENTIAL FUNCTIONS

• Trains, supervises, counsels, and participates in the evaluation of restaurant staff employees for the efficient operation of the restaurant.
• Directs staff in their work assignments.
• Responsible for ensuring that restaurant complies with sanitation and safety standards for Guests and employees.
• Responsible for ensuring that all equipment is in working order.
• Visually inspects and takes corrective action to ensure that facilities in restaurant look appealing and attractive to guests.
• Provides guidance for improvement and implements necessary adjustments.
• Oversees work orders to ensure repairs and maintenance of facility are completed on a timely basis.
• Manages and monitors product quality and guest satisfaction in restaurant.
• Responsible for ensuring that food quality is consistent, appealing, and prepared to guest specifications.
• Moves throughout facility and kitchen areas to visually monitor and take corrective action to ensure food quality and service standards are met.
• Verifies temperatures, judges appearance and taste of products, and checks preparation methods to determine quality.
• Provides guidance for improvement and implements necessary adjustments. Interacts with guests to obtain feedback on quality of service and food in outlet. Investigates and resolves guest complaints in a timely manner.
• Documents inventory forecast usage and monitors supply so that restaurants are stocked with linen, glassware, silverware, china, condiments and other items necessary to provide appropriate customer service. Oversees set up of dining and service areas.
• Responsible for ensuring compliance with all policies and procedures that relate to the restaurant as well as all local, state and federal laws and regulations.

• Regular attendance in conformance with the standards, which may be established by Hilton from time to time, is essential to the successful performance of this position.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of

the following supportive functions, with the percentage of time performing each function to be solely determined

by the supervisor based upon the particular requirements of the company.

• Attend mandatory meetings including divisional meetings, department meetings, staff meetings, etc.
• Participate in community public relations for the restaurant and the hotel.
• Properly execute end of night revenue closeouts including all reports.
• Requisition supplies to have an adequate supply on hand for the following shifts.
• On occasion, participate in inventory procedures.
• Open and close shifts in accordance with instructions.
• Handle associate relations on each shift worked, finding solutions for call offs, tardiness and last
• minute daily problems.
• Ensure all employees are following the correct break procedure.
• Communication through daily log book.
• In emergencies, perform in the capacity of any position supervised.
• Perform other duties and responsibilities as assigned or required.

What It Takes to Make the Stay

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

• Thorough knowledge of restaurant operations and preparation techniques.

• Knowledge of beverage operations and wines.

• Strong mathematical abilities in order to determine and track inventory, controls, revenue

• productions, and other hotel financial statements.

• Ability to communicate in English, both orally and in writing, with guests and employees, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and to collect accurate information and to resolve problems.

• Ability to work under pressure and deal with stressful situations during busy periods.

• Ability to access and accurately input information using a moderately complex computer system.

• Interpersonal skills to provide overall guest satisfaction.