Job Description

Located in a prominent position on Shoreditch High Street, One Hundred signifies the evolution of Shoreditch and is home to 258 bedrooms and suites, restaurants and bars and five meeting and event spaces. The restaurants and bars include Seed Library, a cocktail bar by renowned bartender Mr Lyan and Kaso a rooftop bar and terrace with panoramic views across East London. The lobby bar and coffee shop and Sticks & Sushi complete the hotel’s food and drinks offering Bedrooms and suites at the hotel place emphasis on comfort and are designed as your retreat from the vibrancy and energy of the area, providing headspace and calm the heart of Shoreditch allowing you to disconnect from the outside world. An independent spirit at the social heartof an evolving Shoreditch.

TheWaiter

As a Food & Beverage Waiter, you will play a key role in delivering exceptional guest experiences across all hotel food and beverage outlets, including the rooftop bar, lobby bar and coffee shop, restaurant spaces, and event operations.

You will provide warm, professional, and efficient service, ensuring that every guest interaction reflects the standards and values of One Hundred Shoreditch. This role requires flexibility, strong product knowledge, teamwork, and a commitment to service excellence in both day-to-day outlet operations andspecial events

The role reports directly to the Supervisor with a dotted reporting line to theFood & Beverage Operations Manager.

DUTIES AND RESPONSIBILITIES

Guest Service:

• Provide warm, friendly, and professional service to all guests.

• Greet guests whererequired, ensuring a welcoming and comfortable experience,alwaysensuringthat company standards of service are being met

• Takeaccuratefood and beverage orders and deliver them promptly and courteously.

• Anticipate guest needs and provide attentive, personalised service.

• Ensure all service meets the hotel’s presentation and quality standards.

• Handle guest feedback professionally and escalateconcerns,when necessary,although be a HERO when possible

• Contribute to creating memorable dining and event experiences.

Food & Beverage Knowledge

• Maintain strong knowledge of menus across all outlets, including:

• Cocktails, wines, spirits

• Coffee and non-alcoholic beverages

• Food offerings,ingredients,allergensand cross contaminations. Be able to offer alternatives.

• Make informed recommendations and confidently upsellappropriate items

• Promotespecial offersand seasonal promotions where applicable.

Order & Service Management

• Accurately process orders using the POS system.

• Communicate clearly withF&B teamregardingorders and special requests.

• Ensuretimely,accurate, and well-presented delivery of food and beverages,where standards should be metaall-time

• Manage multiple tables or event sections efficiently during service periods.

Event Operations Support

• Assistin the setup of event spaces, including tables, chairs, linens, glassware, and décor in line with event briefs.

• Be able toread througha BEO (Business event order) and understand it.

• Support smooth execution of conferences, private dining, andspecial events

• Participate in event breakdown and resetting of spaces.

• Maintain high service standards during banqueting and large-scale functions.

Operational Efficiency & Presentation

• Prepare andmaintainclean, organised service areas across all outlets.

• Ensure tables, service stations, and event spacesremaintidy throughout service.

• Support effective guest flow and seating management.

• Alwaysmaintaincleanliness and organisation of work areas

Team Collaboration

• Work closely withF&B teamsto ensure seamless service.

• Communicate effectively with supervisors and managers.

• Support colleagues during busy periods tomaintainservice standards.

• Attend team briefings, training sessions, and menu updates.

Compliance & Health & Safety

• Adhere to all health, safety, and hygiene regulations.

• Comply withfood handling and responsible alcohol service laws.

• Ensure all work is carried out in line with hotel policies and procedures.

• Maintain a safe environment for guests and colleagues.

PROFESSIONAL/PERSONAL QUALIFICATIONS

It is imperative that theindividual upholdsthe philosophy, culture, and values of the Lore Group living and breathing the core values of family, discovery,detail,and spirit.

Skills and Knowledge

• Strong communicationskills (verbal, listening, and written)

• Excellent presentation and interpersonal skills

• Experience within hotel or high-quality hospitality environments preferred

• Strongorganizationaland problem-solving abilities

• Ability to build andmaintainprofessional relationships

• Knowledge of the luxury/lifestyle hotel sector

• Effective conflict resolution and adaptability skills

• Flexibility to work across different outlets and event environments

Qualifications:

• Relevant professional qualifications for location role is based

Lore Leadership Competencies

• Guest & Service (for guest facing roles) 

• Teamwork

• Taking Responsibility 

• Applying Individual & Functional Expertise

This is an opportunity to make your mark on Shoreditch. As a team we love to have fun, with a focus on our wellbeing at the heart of everything we do. In addition to a competitive salary, we offer a range of benefits that include:

• Guest experience including dinner and drinks

• 6 complimentary nights a year at any Lore Group hotel

• Lore Group Employee & Immediate Family Rates

• Lore Group Friend and Family Rates

• 50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery

• 50% discount in Lore Group restaurants and bars

• Contribution towards Health Cash Plan

• Life Assurance

• 2 days paid volunteering leave per year

• Length of service incentives (additional holiday)

• Bespoke training programmes

• Free meals on duty

• Incentives such as Ride-to-Work and season ticket loan

• Quarterly employee award ceremony and company staff parties

• Employee assistance programme

Location: London