Job Description

Key Responsibilities:

1. Operational Excellence

• Oversee daily F&B operations, including breakfast service, buffet setup, and replenishment.

• Ensure all brand standards and SOPs are followed consistently.

• Monitor cleanliness, hygiene, and food safety practices (HACCP standards).

• Ensure proper opening and closing procedures are followed.

2. Guest Service

• Deliver exceptional guest service aligned with IHG brand values.

• Handle guest queries, feedback, and complaints professionally.

• Ensure quick service and guest satisfaction during peak hours.

• Build positive guest interactions to enhance overall experience.

3. Team Supervision

• Supervise and guide F&B associates/GSAs during shifts.

• Conduct daily briefings and allocate duties effectively.

• Train team members on service standards, grooming, and hygiene.

• Motivate team to achieve high performance and guest satisfaction scores.

4. Inventory & Cost Control

• Monitor stock levels of food, beverages, and supplies.

• Ensure minimal wastage and proper portion control.

• Assist in inventory management and stock ordering.

• Maintain proper storage and FIFO practices.

5. Compliance & Safety

• Ensure compliance with health, safety, and hygiene regulations.

• Follow company policies and audit requirements.

• Maintain documentation for inspections and internal audits.

6. Coordination

• Coordinate with kitchen, housekeeping, and front office teams.

• Ensure smooth communication for guest requirements and group movements.

Key Skills & Competencies:

• Strong communication and interpersonal skills

• Leadership and team handling ability

• Customer-focused approach

• Problem-solving skills

• Time management and multitasking