Job Description

Under the general direction of the F&B Outlet Manager(s), this position is responsible for overseeing the day-to-day activities of the front of house Food & Beverage operations at a multi-venue location. Ensures adherence to all policies and procedures, motivates and leads by example, and provides a learning environment while establishing a safe and welcoming work environment for all team members and guests. Delivers performance reviews for direct reports. Actively participates in and shares responsibility for the recruitment and hiring process. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadians learning environment while establishing a safe and welcoming work environment for all team members.

Key Accountabilities

• Oversees the front of house F&B operations on a shift basis of a multi-venue location; assists with the development of performance objectives and delivers performance reviews for direct reports as necessary
• Schedules and supervises team members; verifies time and attendance; assigns shift work assignments; ensures appropriate coverage while minimizing operating costs
• Completes shift reports for management and for the next shift, tracks quality and guest issues and reports to management
• Assists with the screening and selection of new hires; organizes and tracks training progress
• Assesses guest alcohol consumption to determine removal or restriction decisions and delivers message to guest
• Orders front of house supplies as required; may participate in monthly inventory count
• Performs front line F&B duties as required (Coffee Cart Server, Bartender, Expediter)
• Offers F&B expertise to internal and external customers
• Liaises and communicates effectively with all appropriate operational departments and team members
• Develops and cultivates strong working relationships with all stakeholders: guests, management, team members and vendors
• Ensures compliance with licensing laws, health and safety and other statutory regulations
• Manages other initiatives as required

Education and Qualifications

• High School diploma; Post Secondary education in hospitality or suitable combination of education and experience
• 2 years Food & Beverage experience
• 2 year's experience in a lead or supervisory role
• POS experience
• Smart Serve Certification
• WHMIS an asset
• Ability to successfully obtain a Gaming License
• Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
• Computer literacy in MS Office

Work Environment Considerations

• Regular casino, restaurant or bar environment, standing and walking for long periods of time, some exposure to noise, odors, some exposure to verbal abuse, non-traditional work hours