Job Description

Overview

Assist in supervising, train and inspect the performance of the Pool, ensuring that all procedures are completed to the hotel's standards. Assist all guests at Pool facilities with towels, seating, retail and requests courteously and efficiently, according to standards. Maintain the cleanliness and organization of all supplies, equipment, work areas, and ensure guest safety and enjoyment. Assist where necessary to ensure optimum service to guests.

Responsibilities

• Supervise the day to day operations of the Resort Pool
• Assist with day to day administration of pool and event staff to include facility walks, PO input, daily line-ups, training of the week, scheduling and team coaching
• Ensures physical atmosphere and cleanliness of the pool, including sections and side stations
• Enforces high standards of hygiene and sanitation within the outlets
• Ensures the security of monies, credit and financial transactions
• Supervises the performance, attendance, attitudes, appearance and conduct of service team
• Assists in monitoring and maintaining the outlets’ systems and equipment
• Empowers team to exceed service standards
• Instills a calm, organized approach in all stressful situations
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Resolve guest complaints, ensuring guest satisfaction.
• Maintain complete knowledge of:
• Daily house count, VIPs in-house, arrivals/departures.
• Scheduled group activities and locations within hotel.
• All hotel facilities and services.
• Hours of operation of each outlet.
• All equipment and services available for guests at the Pool/Beach facility.
• All safety and sanitation regulations for Pool/Beach facility.
• Proper use of respective tools, equipment and supplies in the department
• Adhere to all cashiering procedures and reports in accordance with accounting specifications.
• Prepare staff assignments according to department procedures.
• Check storage areas for proper supplies, organization and cleanliness. Complete requisition for additional supplies needed and submit to Manager.
• Instruct designated personnel to rectify any cleanliness/organization deficiencies.
• Ensure that staff has reported to work; document any late or absent employees.
• Coordinate breaks for assigned staff.
• Distribute assignments and side work to staff in accordance with departmental procedures. Communicate additions or changes to the assignments as they arise throughout the shift. Identify situations which compromise the department's standards and delegate these tasks.
• Conduct pre-shift meeting with staff and review all information pertinent to daily business demands.
• Inspect grooming and attire of staff; rectify any deficiencies.
• Constantly monitor staff performance in all job functions, ensuring that all procedures are completed to department standards; rectify any deficiencies with respective personnel.
• Ensure all charges for rental and sale items are accurately processed.
• Ensure all safety precautions are implemented and monitored.
• Provide feedback on staff performance to manager. Report disciplinary problems to manager and participate in the counseling of employees.
• Foster and promote a cooperative working climate, maximizing productivity and employee morale.
• Complete work orders for maintenance repairs and submit to Engineering.
• Contact Engineering directly for urgent repairs.
• Document pertinent information in department log book.
• Complete all paperwork and closing duties.
• Secure all work areas and storerooms at closing.

Additional Duties & Responsibilities:

• Assist Pool Manager.
• Attend designated meetings.
• Assist with inventories as assigned.
• Assist with Children’s Programs and Group Recreation Events as needed.
• Assist with the development and implementation of new activities programs for both Group and Pointe Discovery
• Assists with the design and implementation of training programs
• Assist in developing and implements controls for expense management
• Helps to implement strategies to continually improve revenues
• Assists with establishing par levels for supplies and equipment
• Assist in seasonal training and operations plans for the pools

Qualifications

• Energetic, enthusiastic and motivational individual
• Ability to implement and uphold service standards
• Ability to prioritize and organize work assignments
• Ability to interact with all associates and guests of the resort
• Prioritize and organize work assignments; delegate work.
• Be a clear thinker, analyze and resolve problems exercising good judgement.
• Focus attention of details.
• Perform job functions in outdoor environment with exposure to sun, high temperatures, wind and the ocean.

Experience, Education, & Licensure:

• Valid certification in first aid and C.P.R.
• Must be able to speak and comprehend English
• High School diploma preferred
• Must possess valid Food Handler’s card.

Compensation

Base Pay Start Rate: $27.72/Hr.

We offer a competitive benefit package for full-time, regular team members that includes: group medical, dental, vision, life, disability benefits, and an employee assistance program. We also offer paid time off/sick time and are proud to offer participation in a 401(k) plan with a company match!