Job Description

Before you get started…Yes, we do have the BEST Team Member Travel Program with HUGE discounts on hotel rooms for our Team Members! And Hilton was voted the #1 Best Workplace in Australia in 2025 according to Great Place To Work!

Led by Executive Chef Natalie Murphy, Glass Brasserie brings refined, modern Australian dining to the heart of the city. Discover seasonal à la carte menus and curated wine pairings, or start your day with a choice of à la carte and buffet breakfast offerings.

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will supervise and guide your team members closely, ensuring the service sequence is flawless and goes beyond guest expectations. As a supervisor, you’re not just creating unforgettable dining moments – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here’s what you’ll do during a typical day:

• Operational Oversight: Support daily restaurant operations to ensure smooth service and adherence to brand standards.
• Team Leadership: Supervise, train, and motivate Team Members to deliver exceptional guest experiences and maintain high performance.
• Guest Experience Management: Ensure personalised service, handle guest feedback, and resolve issues promptly to enhance satisfaction.
• Inventory & Cost Control: Monitor stock levels, manage ordering, and control costs to optimize profitability.
• Sales & Revenue Support: Drive upselling initiatives, monitor sales performance, and support revenue targets.
• Compliance & Hygiene: Ensure adherence to health, safety, and hygiene regulations across the Restaurant
• Coordination & Communication: Collaborate with kitchen, housekeeping, and other departments for seamless service delivery.
• Food Safety Regulations: Ensuring that all food safety standards are met.

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality Acting with Integrity and always doing the right thing. Inspiring others through Leadership A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• High school diploma or equivalent; proven experience in a similar role.
• Excellent communication, grooming, and interpersonal skills
• Fluent in English; additional languages are an advantage
• Friendly, professional, and guest-focused
• Able to work flexible shifts
• Current Responsible Service of Alcohol card