Job Description

This is a floor leader position that assists in the daily operations of the Restaurant, Bar Service, Pool, and In Room Dining to ensure optimum performance, exceptional guest service, and maximum profitability. You will train and motivate staff to provide amazing guest experiences.

At CoralTree Hospitality, we're committed to enriching your career and life experiences through unparalleled benefits that support your personal and professional growth. Joining the CoralTree team means gaining access to an exceptional benefits package designed with you in mind. Join us and discover a workplace where your contributions are valued and rewarded every day.

• Explore Freely: Immerse yourself in our Team Member Travel Program, where you'll enjoy complimentary and discounted stays at CoralTree Hospitality properties, allowing you to explore new destinations effortlessly.
• Share the Experience: Enjoy UNLIMITED Friends and Family discounted rates, creating unforgettable memories together.
• Comprehensive Health Coverage: Take charge of your well-being through our pre-tax flexible benefit plan, covering healthcare and dependent care expenses, tailored to your needs. Our comprehensive medical, dental, vision, life, and disability benefits, including pet insurance ensures peace of mind for you, your family, and your furry companions.
• Build for the Future: Plan for tomorrow with our 401(k) plan, complete with a company match, empowering you to build financial security.
• Support When You Need It: Navigate life's challenges with confidence through our Employee Assistance Program, providing support when you need it most.
• Enriched Lifestyle: Enjoy a balanced lifestyle with paid vacation, sick days, and holidays, giving you time to recharge and celebrate with loved ones.
• Exclusive Discounts: Access team member discounts from top industry brands in travel, entertainment, and retail, including Apple, Live Nation, Samsung, Hertz, and more, making every day a little more extraordinary.

As a member of the Lake Nona Wave Hotel team, you'll also benefit from:

• Enhanced Wellness: Benefit from special rates at the Lake Nona Performance Club, enhancing your wellness journey.

Responsibilities

• Ensures welcoming physical atmosphere and cleanliness of the department, including inspecting tabletops, countertops, and side stations.
• Communicate information to the service team giving them the knowledge to be individually empowered.
• Handle guest concerns professionally, resolving issues with empathy and urgency
• Utilize the Freedom to Go Beyond to resolve guest issues promptly and with great care.
• Enjoy multi-tasking at a fast pace while having an impeccable eye for detail to ensure accuracy and efficiency.
• Supervise the performance, attendance, attitude, appearance, and conduct of the service team.
• Assist with the development, training, and inspiration of outlet staff.

• Lead pre-shift meetings to communicate goals, menu changes, and service priorities

• Monitor team performance and provide on-the-spot feedback and support

• Assist with onboarding and cross-training of new staff

• Oversee opening and closing duties, ensuring checklist completion

• Assist with inventory control, ordering, and restocking

• Support scheduling and labor management in coordination with the manager

• Ensure accurate cash handling, POS procedures, and daily reconciliation

Qualifications

• Knowledge. Alcohol service and Food Handler certifications are required. Familiarity of restaurant terminology and food service techniques is preferred.
• Flexibility. This is a demanding business, and we look for flexibility with workdays and hours, but it is also a lot of fun!
• Experience. Previous experience and enthusiasm for being part of a diverse team of passionate people and providing authentic experiences and distinctively different services to others in a team-oriented food and beverage environment.
• People Person. The best part of this job is creating and building lasting relationships with our guests and team members.
• Great communicator. The ability to communicate effectively in English both verbally and through excellent written communication.

A qualified applicant is a people person who is flexible with their schedule, loves to lead and serve others, and thrives on the challenge of creating distinctively different dining experiences.

Working Environment/Physical Demands:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job.

• While performing the duties of this job, the team member is regularly required to walk and stand, 6-8 hours per day, and may have exposure to basic cleaning supply chemicals.
• The team member is occasionally required to climb and use balance. Additionally, they will frequently be asked to use their hands and arms to reach, carry, pull, and lift up to 25 lbs. Specific vision abilities required by this job include close vision, distance vision, and peripheral vision.
• The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job.
• While performing the duties of this job, the team member will experience temperature fluctuations (rain, wind, heat, humidity), and moderate to high noise levels.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. This job description is subject to change at any time. The team member will be required to follow other instructions and perform other work-related duties requested by his or her supervisor.

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