Job Description

To assist in providing a superior gaming experience, unattainable by our competitor, where guests can indulge themselves without apology. Supervise wait staff in assigned outlet and Dual Rate VIP Coordinator/F&B Host-Hostess to ensure appropriate customer service is provided to the guests

• Supervise all employees engaged in bartending and serving for a specific outlet.
• Review manifest and staffing levels to determine appropriate work assignments for the staff.
• Check with Cooks to determine menu changes, substitutions or deletions for the day, and notify staff.
• Investigate and resolve guest complaints or concerns in accordance with standard procedures.
• Monitor silverware and plate status and order items as needed with budget constrictions taken into account.
• Develop schedules to reflect staffing levels needed to give optimal guest service.
• Check out restaurant cashiers, cocktail servers or other employees with cash drawers to ensure cash balances.
• Train new employees and update all employees on new procedures or policies.
• Conduct a physical inventory of bar ware and requisition replacement items as needed.
• Coach and counsel all employees when needed to reinforce department and company policy and procedures.
• Maintain a well-informed shift by conducting daily shift meetings.
• Department walkthroughs are done on a daily basis to assure cleanliness and all equipment is operational.
• Must be able to work various shifts and hours to include holidays and weekends.
• Maintain the highest standards of professionalism when interacting with guests and co-workers.
• Have a basic menu, liquor and wine knowledge. Be able to suggest and present wine tableside.
• Responsible for greeting, seating, and reservations per standards set by department.
• Assist all staff members to ensure complete guest satisfaction.
• Assist in all guest service area and public relations, dissatisfied guests and special requests.
• Follow all safety procedures; maintain work area for a clean and safe environment.
• Supervise all employees engaged in bartending and serving for a specific outlet.
• Review manifest and staffing levels to determine appropriate work assignments for the staff.
• Other duties as assigned.

• Must be 21 years of age or older
• Proficient in English verbal and written
• Equivalent to a high school diploma with some knowledge of restaurant operations and serving
• 2-3 years supervisory experience is preferred
• Must be able to serve alcohol in the state of Indiana.
• Must obtain/maintain an Indiana Liquor License, as required.
• Flexible to work various shifts, weekends, and holidays
• Must qualify for, obtain, and maintain a gaming license from the Indiana Gaming Commission, if applicable.
• Access to the vessel is required.

ADDITIONAL REQUIREMENTS

• Ability to lift, carry, push, and pull objects up to 50 pounds
• Ability to bend, stoop, twist, crouch, and reach repetitively
• Ability to work in a fast paced environment.
• Must be able to work in cold/hot environments.
• Must be able to work from a standing position and/or walking motion for extended periods.
• Ability to work in a crowded, smoking, and loud environment

Join the thousands of winners at Horseshoe Casino Hammond! Located just 20 minutes from downtown Chicago, Horseshoe Hammond is the premier entertainment and gambling destination in Chicago and Northwest Indiana. Horseshoe boasts more than 2,100 slot machines and over 100 table games. Even appetites win at Horseshoe Casino! Enjoy fresh dining options from The Eatery: Café and H Burger. Horseshoe Hammond has been awarded Best Place To Work for the last 9 years!