Job Description

Belong in a place where you can be yourself and love what you do. Join our hotel community and we will support you to realise your true potential. You will be part of a team where everyone’s contribution is valued. And we will empower you to bring ideas to elevate our services, creating personalised experiences for guests. Help them to feel special, and we will do the same for you.

Located in the heart of Brisbane city, Sofitel Brisbane Central is known for its sophisticatedluxury accommodation, world-class dining, and impeccable hospitality. The hotel’s 416 elegantly appointed guest rooms and suites offer refined French luxury, and with personalised service that comes from the heart, this is Brisbane’s best accommodation experience. The hotel also features elegant and indulgent food and beverage outlets, an executive lounge, two fitness centres, a day spa and fully flexible event spaces for up to 1100 delegates.

Join the refined elegance of Cuvée Lounge Bar and take the lead in delivering exceptional, luxury guest experiences in the heart of Brisbane. As a Supervisor, you will play a key role in guiding a passionate Food & Beverage team while embodying Sofitel’s signature Heartist culture.

• Supervise and manage food and beverage staff, including scheduling, training, and performance management
• Ensure consistent delivery of high-quality food and beverage service in accordance with company standards
• Monitor inventory levels, manage stock rotation, and analyse costs to optimize profitability
• Maintain strict adherence to health, safety, and food hygiene regulations
• Handle cash transactions, process payments, and reconcile daily financial reports
• Address customer concerns promptly and professionally to ensure satisfaction and loyalty
• Train and mentor team members on service protocols, product knowledge, and customer engagement
• Conduct regular quality checks on food presentation, beverage preparation, and service delivery
• Collaborate with kitchen and food and bevearge ambassadors to coordinate operations and resolve operational challenges
• Maintain a clean, organized, and welcoming environment for both staff and guests
• Analyse operational metrics and provide recommendations for service improvements.

Qualifications

• Proven experience of 2-3 years in a food and beverage supervisory or hospitality management role
• Strong leadership and team management skills with the ability to motivate and develop staff
• Comprehensive knowledge of food and beverage operations, service standards, and menu offerings
• Proficiency in point-of-sale (POS) systems and hospitality management software
• Excellent customer service skills with a friendly and professional demeanor
• Sound understanding of food safety, hygiene standards, and health regulations
• Strong communication and interpersonal skills
• Demonstrated ability to manage multiple tasks and prioritize effectively
• Proficiency in cash handling and basic financial management
• Problem-solving skills and the ability to handle challenging situations with composure
• Knowledge of beverage service standards and cocktail preparation (preferred).

Additional Information

Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities. We also offer a range of wellbeing initiatives, including apps with content to help you feel at your best. Join us, and you can thrive as an individual as well as being part of a supportive and inclusive team.

Thrive in our Sofitel Brisbane Central community, with:

• Discounts for ambassadors, as well as their families and friends, at Accor Hotels, worldwide
• Complimentary hotel stay package to celebrate your work anniversary
• Secure parking in the centre of Brisbane for only $10 per day
• Direct access to Central train station
• Complimentary food in the ambassador dining room
• Laundered uniforms.

Let your passion shine, visit careers.accor.com