Job Description

Crystalbrook Flynn is a social butterfly - the natural life of the party. Located in the heart of the Cairns CBD and just steps from the esplanade, it is at the centre of the action. Crystalbrook Flynn features 311 stylish rooms and suites and three of the hottest restaurants and bars in town! Add to this two glass swimming pools, conference and event spaces, Eleme Day Spa and a 24-hour fitness centre, it is an inspiring and invigorating Hotel full of energy and innovation.

At Crystalbrook Collection, we do things differently. Driven by our mission to harness the spirit of wonder, we embrace responsible luxury with positivity, creativity, and fun, delivering locally unique hospitality experiences for our community. We're not just another hotel group — we're a bold, sustainably minded collection that puts people and place at the heart of everything we do. Guided by our values — We are Customer Obsessed, We are Collaborators, and We are Courageous — we’re passionate about creating extraordinary guest experiences and shaping a new era of hospitality.

The Opportunity:

At Crystalbrook Collection, we believe memorable events are shaped by exceptional service, thoughtful execution and the people who bring them to life.

We are seeking a Food & Beverage Supervisor to join our Conferencing & Events Operations team in this part-time permanent opportunity, supporting live event service delivery across Crystalbrook Flynn and Crystalbrook Bailey.

This is a hands-on operational role where no two days look quite the same. From executive meetings and corporate conferences to private celebrations and premium functions, you will be at the heart of bringing each event to life - leading food and beverage service on the floor and ensuring every guest experience feels seamless, polished and memorable.

Reporting to the Conference & Events Operations Manager, you will guide the team through service, maintain exceptional standards and ensure each event is operationally prepared for success, from setup through to final service.

Visible, engaged and calm under pressure, you will anticipate guest needs, support your team in the moment and respond confidently to the fast-moving pace of live event operations. You will also play an important role in the broader success of the department, helping to drive smooth execution, strong service performance and memorable guest experiences.

This role is ideal for a hospitality leader who thrives on variety, enjoys leading from the front and takes genuine pride in delivering polished service at pace.

Your responsibilities will include:

• Supporting the smooth execution of conferencing and event operations across Crystalbrook Flynn and Crystalbrook Bailey
• Leading food and beverage service on shift, ensuring exceptional guest experiences and consistently high service standards
• Supervising, coaching and supporting Food & Beverage team members
• Anticipating guest needs and resolving service concerns confidently and professionally
• Working closely with internal teams to ensure seamless operational delivery from event setup through to pack down
• Supporting labour efficiency, operational flow and service performance
• Maintaining exceptional standards across presentation, compliance, workplace safety and guest experience

The Talent:

You are a confident hospitality leader who knows how to bring calm, structure and energy to fast-moving service environments.

You thrive where no two shifts look the same, enjoy leading from the floor and understand what it takes to deliver polished guest experiences while keeping service running smoothly behind the scenes. You are organised, solutions-focused and know how to motivate a team while maintaining high standards under pressure.

You will bring:

• Previous experience in conference & events operations, banquets, premium food & beverage or hotel service environments
• Demonstrated supervisory experience, with the confidence to lead teams and maintain strong service standards in live operational settings
• A strong understanding of event execution, service flow and the pace of high-volume hospitality environments
• The ability to think on your feet, prioritise competing demands and remain calm under pressure
• A hands-on, collaborative leadership style with a genuine passion for guest experience
• Professional, warm and confident communication skills
• A practical understanindg of operational performance, service delivery and team coordination
• A current QLD RSA (RMLV highly regarded)
• Availability to work across a rotating roster, including evenings, weekends and public holidays

Previous hotel conferencing and events experience will be highly regarded.

Why Us:

You will work alongside exceptional people in a supportive, collaborative and agile environment. We are proud to offer a range of industry-leading benefits that support your lifestyle, career and wellbeing including:

• 50% F&B discount across all Crystalbrook restaurants and bars
• $99 room rates and a generous friends and family discount
• Enhanced parental leave and lifestyle benefits
• A commitment to a green future through enhanced sustainability practices
• Access to our internal mobility program and team reward schemes
• Online learning and training with tailored career development pathways
• A culture of collaboration, elevating experiences and diversity
• Limitless career opportunities in a fast growing, dynamic environment
• Regular service recognition and team engagement events

We’re proud to foster a workplace that supports equality, inclusion and accessibility. We welcome applications from all genders, ages, backgrounds, cultures and religions.

If you have a health condition or disability, please let us know early in the recruitment process so we can provide the appropriate support to ensure you can perform at your best.

As part of our recruitment and compliance process, we may request eligibility documents, police checks and employment references.

Crystalbrook Collection is an award-winning hotel development and management company, proudly showcasing Australia’s newest portfolio of distinctive upscale hotels, restaurants and bars where differences are applauded. In just seven years, we own and manage luxury hotel assets worth over AU$1 billion across NSW and QLD. Our growth trajectory continues with exciting plans for new hotels in Adelaide and Canberra during 2026 and continued ambitions for further expansion both domestically and internationally.