Job Description

The Graduate Hotel by Hilton in Storrs, CT is seeking a motivated and guest focused Food & Beverage Supervisor.

JOB SUMMARY:

• Have a strong working knowledge of food, wine, beer, and alcohol offerings.
• Lead in intentional guest engagement through “touching tables” and ensuring guest satisfaction at all times.
• Assist in leading food and beverage team members, ensuring opening, closing, and side work checklists are completed accordingly, and provide general leadership support.
• Assists in the general floor management during service, coordinating workflow to ensure a smooth-running operation.
• Manage ambiance of environment by walking around, surveying area from the guest perspective to ensure all guest spaces maintain appropriate atmosphere.
• Demonstrate a team-focused attitude and encourage collaboration.
• Demonstrate a learning mindset and assist with onboarding and trainings on new and existing staff.
• Ensure cleanliness of bars, dining room, guest entry spaces, bathrooms, service areas, and back of house spaces.
• Ensure set up of dining areas according to standard based on service periods, as well as exterior dining spaces seasonally
• Greet guests, when needed, take beverage and food orders, and place into Point of Sale system for preparation.
• Assist when needed in delivering food and beverages to guests, check for satisfaction and ensure guests have everything they need.
• Engage and seek ways to elevate service at each touchpoint. Motivate and engage to develop return guests. Consider added F&B/service for VIPs and special occasions. Encourage positive online reviews.
• Train on credit card processing and cash handing policies. Responsible for all payments of service and goods, and any cash collected. Complete shift check out and cash drops with lead/manager. Follow all tip/service charge distribution policies.
• Professionally handle guest feedback, solve problems, and follow up. Elevate any matters to F&B Management.
• Lead and attend standups, meetings and training sessions.
• Lead by example relative to all policies as outlined in the Handbook, Property Supplement, or otherwise issued including time and attendance expectations, uniform and dress code standards, anti-harassment policy, and substances in the workplace.
• Assist team members with guest resolution when needed.
• Assist with inventory management as assigned.
• Lead daily pre-meals/stand-up meetings in the absence of Manager, developing topics to discuss such as operational focuses, safety issues, in-house VIPs, specials, food and beverage education, guest feedback, etc. Provide proactive communication of all standards to staff.
• Update POS with pricing, specials, menu changes, etc.
• Expedite food regularly, practicing and training for proper timing of food courses. Participate in overseeing all in-house cash revenue and proper cash handling procedures. Make nightly cash drops as directed by accounting.
• Responsible for comp and void privileges and approving active promotions and gift card/certificates

ESSENTIAL FUNCTIONS OF THE JOB:

• Ability to remain standing for up to 8 hours
• Ability to walk the property and grounds frequently
• Ability to move up and down stairs regularly
• Ability to move quickly based on guest needs
• Ability to regularly move and lift up to 50 lbs.
• Ability to use repetitive manual dexterity, such as writing, typing in orders, polishing, rolling silverware
• Ability to bend, stretch, and reach frequently, including above head, and repetitively during a shift
• Ability to visibly survey property areas clearly
• Ability to view a digital computer/tablet screen
• Ability to work outside seasonally in various weather for up to 8 hours.
• Ability to communicate and exchange information effectively, often in a public/group setting
• Ability to read, write, speak, and understand English
• Ability to complete a satisfactory background check
• Ability to perform assigned tasks, operate equipment, and complete job duties in a safe manner
• Ability to work flexible hours based on business needs including midweek and weekend days

KEY SKILLS & EXPERIENCE REQUIRED:

• 3+ year professional serving experience in a restaurant setting
• Expresses sincere enthusiasm for the role and passion for food and beverage
• Demonstrates strong communication, organizational, and problem-solving skills.
• Must know how to prioritize, delegate, and respond in a timely fashion.
• Able to work under pressure, multi-task, and stay focused while maintaining hospitality.
• High School diploma/GED
• Able to complete a satisfactory background check
• Available and willing to work flexible hours based on business needs including weekdays, weekends, holidays and during peak events and times