Job Description

Company Description

SO/ is a coveted collection of hotels rooted in the world of fashion, commanding attention with it’s avant garde design and creative approach to the world of luxury. SO/ Auckland is located in the heart of Auckland's CBD. With views of the Waitematā Harbour and city, across 16 floors and 130 design-led rooms.

We are currently look for a Permanent Full-Time Food and Beverage Supervisor who is hands on and has a keen eye for detail to help us deliver the best Guest Experience! We welcome you to join us in the front row at SO/ Auckland and become a part of Accor's lifestyle brand collective Ennismore!

Job Description

• Assisting in the smooth operation of the Food & Beverage department
• Creating a seamless dining experience for our guests, making everyone feel welcome and valued
• Constant communication with all departments
• Ensuring all team members are confident and competent in selling menu items, beverage items and hotel services.
• Supervise the team on duty to ensure they complete all duties and tasks and to ensure our guests receive the best possible guest experience
• Supervising, guiding and training the team in departmental policy and procedures as well as product knowledge
• Develop a sales approach and passion for driving and generating business
• Promote and ensure strong communication of ALL (Accor Live Limitless) and the Ennismore 'Dis-loyalty' memberships as key loyalty benefit programs.

Qualifications

• A New Zealand Masters or Bachelor's degree in a Hospitality Management related field, or, 2 years experience in a supervisory role
• Articulate verbal communication and passion for building a rapport with our guests
• Current LCQ certificate, First Aid Certified and Managers Certificate for Alcohol Licensing
• Be flexible - you are required to work a variety of shifts, including late nights, public holidays and weekends
• Ability to work well under pressure, think on your feet and ability to make quick decisions
• Prior Food and Beverage experience in a 4 or 5 star hotel environment
• Exceptional grooming and communication

Additional Information

• Staff meal provided per shift
• International accommodation and retail discounts across varying Accor Hotels properties
• Family & Friends Hotel Discounts
• Ongoing reward and recognition incentives and awards.
• Opportunities for further development and worldwide career progression
• Annual reward of a free night's accommodation at the hotel (did we say there is breakfast and dinner included?)