Job Description

At InterContinental Adelaide, our award-winning Shiki Japanese Restaurant delivers an authentic and immersive dining experience, blending traditional Japanese teppanyaki artistry with modern premium service. We're now seeking a passionate and experienced Food & Beverage Supervisor to support the Shiki team in delivering exceptional, theatre-style dining with elegance, efficiency, and flair.

Your Day-to-Day

• Supervise the restaurant during service, ensuring a premium guest experience aligned with InterContinental's luxury standards.
• Support and guide team members during shifts, ensuring they follow service and grooming standards.
• Coordinate daily operational tasks, including section set-up, cleanliness, teppanyaki grill readiness, and beverage service preparation.
• Manage roster adjustments and shift coverage in real time to support efficient service delivery.
• Look after stock and supplies, including placing orders, assisting with stock counts, and resolving stock issues.
• Interact professionally with guests, offering warm, attentive service and resolving issues in a timely manner.
• Deliver training and mentorship to new and current team members, focusing on refined service techniques and product knowledge.
• Host pre-shift briefings to energise and inform the team.
• Follow all health and safety procedures and ensure team compliance.
• Collaborate effectively with the kitchen team and other departments to support seamless operations and guest satisfaction.

What We Need From You

• Minimum 2 years' experience in a senior Food & Beverage or supervisory role, ideally within a premium dining environment.
• Knowledge of sake, spirits, and wine is highly regarded.
• A confident leader with a hands-on approach and a strong sense of responsibility.
• Ability to maintain high service standards in a dynamic, guest-facing environment.
• Excellent communication and interpersonal skills, with a strong guest-first mindset.
• Knowledge of stock and inventory control systems is beneficial.
• Sound understanding of health and safety compliance.
• Impeccable personal presentation and a commitment to reliability.
• Full Australian working rights are essential.

What You Can Expect From Us

You'll be rewarded for your hard work with a suite of benefits that support you and your family's wellbeing, including:

• HIGA Award - Food & Beverage Supervisor Level 5 $31.30p/hr + Penalties & IHG Benefits
• Fixed Roster with Sunday & Monday guarunteed off
• Paid birthday leave
• Hotel perks such as accommodation and food & beverage discounts
• Enhanced parental leave
• Proactive health days and flexible work options
• Support for your career journey through our lifelong development program
• IHG Career Milestone celebrations
• Transfer of entitlements as you move and grow with IHG
• Access to our discount retail platform that helps your pay go even further

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance, always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well, both inside and outside of work. Through our myWellbeing Framework, we are committed to supporting wellbeing across health, lifestyle, and the workplace.

Don't quite meet every single requirement but still believe you'd be a great fit for the role? We'll never know unless you hit the Apply button. Start your journey with us today.