Job Description

About Us
Nestled on the pristine shores of Port Stephens, The Anchorage Hotel & Spa is a haven of laid-back luxury. Offering timeless elegance with a relaxed coastal spirit, the resort combines intuitive service with bespoke experiences, from indulgent treatments at Spa Lucca, to signature dining at The Galley Kitchen, and unforgettable local adventures including whale watching, sailing, and more.

The Opportunity
We are seeking a full time Food & Beverage Supervisor to join our F&B leadership team. Overseeing the service of The Galley Kitchen, Moby’s Bar and the Poolside Bar, you will strive to deliver intuitive and personalised service that reflects the highest standard of hospitality.

Your Day to Day

• Welcome guests with warmth and efficiency
• Set up and pack down restaurant in line with booking requirements and customer requests
• Assist with rostering requirements and shift coverage
• Provide staff training to new team members and assist with current staff development plans
• Supervise and manage staff on shift
• Resolve customer complaints
• Prepare and serve barista standard coffee
• Provide full fine dining table service
• Prepare and serve beverages, including cocktails and presentation of wine
• Facilitate room service, taking orders and delivery
• Follow RSA government legislation requirements
• Maintain cleanliness front of house areas
• Set up and break down of Function and Events on site
• Oversee and manage daily open and closing procedures

About You
You are a passionate senior Food and Beverage professional with fine dining experience. Your ability to anticipate guest needs, manage multiple priorities and communicate with confidence ensures an exceptional dining experience. Demonstrated leadership experience and ability to provide guidance and training to you team is essential to the success of this position. Previous hotel F&B experience is highly desirable, but more importantly, you bring the right attitude and attention to detail.

You’ll thrive with us if you:

• Are authentic, inclusive and bring your best self to work
• Enjoy working in a dynamic, fast-paced environment
• Put the guest experience at the heart of everything you do
• Believe in growing together and supporting others to reach their potential

What we offer

Being an employee of The Anchorage Hotel & Spa and The Wests Group will give you access to just a few of the following perks and benefits:

• Wellbeing: First Nations Cultural Leave, annual flu vaccinations, Wellbeing Leave, flexible work options, community care leave and employee assistance programs (EAP).
• Career: Certificate III in Hospitality, paid traineeships, and leadership programs.
• Financial: Paid parental leave, 17.5% annual leave loading, award wages and penalty rates, plus 40% off meals for club employees.
• Lifestyle: Discounted gym membership for $25/month per month (including your partner), discounted NIB Health Insurance, savings on Reflections Holiday Parks, and discounted accommodation at our three hotels - The Executive, The Gateway, and The Anchorage Hotel & Spa.

Additional Information
This role operates across a rotating roster, including weekends and public holidays

Certifications Required: Responsible Service of Alcohol (RSA)

As part of The Wests Group recruitment and assessment process, all candidates progressing to the next stage will be required to complete relevant due diligence and probity checks specific to the role. This includes, but is not limited to, a Criminal History Check, reference checks, and right to work verification via our company portal. All associated checks and costs will be facilitated by The Wests Group.

We welcome candidates from diverse backgrounds to create a work environment where employee differences such as gender, age, culture, disability, sexual orientation and education are valued to reflect the diversity of the communities in which we operate. Aboriginal and Torres Strait Islander peoples are encouraged to apply.