Job Description

Food & Beverage Supervisor

Paradox Sydney | Full-time & Part-time | Sydney CBD

About Paradox Hotels

We are a global collection of luxury lifestyle hotels, resorts, and boutique retreats that fuse modern design with local culture. From luxurious getaways to charming, character-filled escapes, every Paradox property offers a distinct experience for guests seeking style, authenticity, and a genuine connection to place.

With properties in Vancouver, Singapore, Phuket, Kunshan, and Whistler, and new openings on the horizon in Kuala Lumpur and Bangkok, Paradox Hotels is redefining modern hospitality around the world.

At Paradox, we celebrate individuality and embrace the unique character of each destination. Our mission is to create unforgettable guest experiences that connect people to the heart and spirit of every community we call home.

This is Paradox.

Where stories unfold freely, and luxury finds new meaning.

Our Hotel

Set within the beautifully preserved 169-year-old sandstone façade that once housed Sydney’s Fairfax newspaper empire and the Bank of New South Wales, Paradox Sydney honours the rich heritage of its landmark building while embracing a contemporary expression of five-star hospitality. Perfectly positioned in the heart of the CBD, the hotel places guests moments from Sydney’s most celebrated dining, shopping and cultural precincts.

Reimagined in 2025 as Paradox Sydney, this iconic address marks a new chapter for the property. Blending historic character with modern design and warm, intuitive service, the hotel reflects the Paradox philosophy of cultured yet approachable hospitality, creating a vibrant guest experience shaped by the energy and spirit of Sydney itself.

Why work with us

At Paradox Sydney, we believe our people are the heart of our success. We offer an environment where creativity, connection, and care thrive. We love to promote from within and offer clear career pathways across our global network.

You’ll enjoy:

• A supportive, professional environment where leadership and teamwork are genuinely valued
• Ongoing skills development through hands-on training and mentoring
• Opportunities to take ownership of service standards and contribute ideas for improvement
• Exposure to multiple food and beverage outlets: restaurant, bar, in-room dining, and banquets
• Clear performance standards and regular feedback to support professional growth
• A focus on excellence, innovation, and maintaining a competitive edge in the hospitality industry
• Complimentary daily staff meals prepared by our talented Chefs
• A complimentary overnight stay after 90 days of employment
• Volunteering and Responsible Business initiatives
• Active Social Club with fun, team-bonding activities
• Employee of the Month and Employee of the Year awards
• Special accommodation rates for team members, family, and friends across Paradox hotels worldwide
• Access to a confidential Employee Assistance Program (EAP)
• Complimentary uniforms and professional presentation standards

The Role

Reporting to the Food & Beverage Manager, you’ll work closely with our experienced team of Supervisors to lead the Fax Bar and support other outlets including Lady Fairfax Room, In-Room Dining, Banquets, and Events.

You’ll oversee the smooth daily operation of your assigned outlet, focusing on delivering five-star service, elevating guest experiences, and creating memorable moments for every guest.

This is a full-time role that requires availability across a seven-day roster, including morning and evening shifts.

General responsibilities

• Provide high-quality service and product across all Food & Beverage outlets including restaurant, bar, in-room dining, and banquets
• Supervise and schedule employees to ensure prompt and efficient customer service
• Prepare control and performance reports to support data-driven decision-making
• Establish, implement, and maintain Standard Operating Procedures (SOPs)
• Orient, and train team members, ensuring clarity of performance standard

Customer Service and Operational Skills

• Ensure guest orders are taken and delivered promptly, maintaining high standards of presentation and service
• Handle customer complaints tactfully and professionally, ensuring issues are resolved promptly
• Monitor cleanliness, presentation, and efficiency across all service areas
• Conduct regular spot checks on food and beverage quality, portion size, presentation, and garnishing
• Oversee teamwork and service delivery, providing real-time coaching and feedback
• Deliver one-on-one training to build confidence and consistency among team members
• Support development of special promotions and upselling initiatives
• Collaborate effectively with other departments including Kitchen, Conference & Events, and Front Office

About You

You are a passionate hospitality professional who thrives in a dynamic, people-focused environment and takes pride in creating exceptional guest experiences.

You will bring:

• Previous experience in food and beverage service
• Experience in a five-star hotel environment is highly regarded
• Strong leadership skills and proven experience leading and motivating a Food & Beverage team
• Excellent communication and interpersonal skills, with the ability to collaborate across departments including Kitchen, Conference & Events, and Front Office
• Strong attention to detail and a genuine enthusiasm for delivering memorable guest experiences
• Proven ability to train, develop, and inspire your team
• Working knowledge of Infrasys Cloud (highly regarded but not essential)
• A current NSW Responsible Service of Alcohol (RSA) certificate

Pay & Conditions

This is a Level 5 position under the Hospitality Industry (General) Award. You’ll be rostered on a rotating Monday–Sunday schedule in line with business operations.

Working Rights

Applicants must have valid and ongoing Australian working rights to be considered.

Join the Paradox Sydney Team

If you’re ready to take the next step in your hospitality career and be part of a global collection redefining modern luxury, we’d love to hear from you.

Apply today and let your next chapter unfold with Paradox Sydney.

Notice for applicants

Candidates who have previously submitted an application for this role will continue to be considered and are not required to reapply.

Please respect our recruitment process and eligibility requirements. Applicants must currently reside in Australia and hold valid Australian working rights. Unfortunately, we are unable to offer visa sponsorship or consider applications from candidates currently residing overseas. Applications that do not meet these requirements will not progress.