Job Description

Your primary responsibilities include:

• Work closely with and assist the Food and Beverage & Restaurant Manager and other F & B Supervisors in the day to day operation of our a la carte Restaurant and Bar

• Greet and seat guests with a smile

• Set-up, maintain, cleaning and pack-down of work areas according to procedures and standards • Food and beverage service to the Restaurant and Functions departments

• Take meal orders, explain menu items and serve food and beverage items to guests tables and follow hygienic food practices at all times

• Supplying, dispensing or mixing of beverages, cleaning of bar areas and equipment, preparing the bar for service, taking beverage orders and serving drinks

• Monitor the quality and consistency of all food served from the Kitchen

• Arrange and re-arrange indoor and outdoor Restaurant and Functions furniture to suit business needs and customer requests

• Respond to guest enquires and requests and resolve customer complaints in a timely, friendly and efficient manner according to departmental guidelines

• Ensure departmental policies and procedures are implemented and followed and schedules/checklists are completed according to requirements

• Operate POS system and take payment for guest accounts

• The delivery and coordination of food and beverage service to the Restaurant

• Assist in the Functions department when required including set up, de set and food and beverage service • Supervision and coordination of food and beverage staff

• Monitor rosters and manage wage costs

• Resolve customer complaints according to departmental guidelines

• Ensure revenue for the shift is accounted for and daily balancing activities Ensure departmental policies and procedures are implemented and followed

• Assist with maintaining and improving departmental operating standards

• Liaise with customers and Chef/kitchen brigade to ensure service times are adhered to.

• Ensure departmental schedules and checklists are completed according to departmental requirements