Job Description

Join our team at Hyatt Place National Mall!

Working at the Hyatt Place National Mall hotel offers a unique opportunity to be part of a vibrant, dynamic environment in the heart of Washington, D.C. Employees are surrounded by world-renowned attractions such as the Smithsonian museums and historical landmarks, providing an enriching and educational backdrop to their daily work. The hotel's prime location also offers easy access to exciting entertainment options, including concerts at The Anthem, waterfront dining, and strolls along the nearby District Wharf. Joining the team at Hyatt Place National Mall means being part of a community that values exceptional guest experiences and offers a stimulating and rewarding workplace.

Food & Beverage Supervisor

Salaray Range $25- $28 per hour (experience-based compensation)

To manage and supervise all aspects of the hotel's food and beverage operations, including complimentary services and banquets, to ensure success in the areas of finances, cost control, guest satisfaction, and employee satisfaction.

Essential Functions

• Supervise and manage the daily operations of the food and beverage department.
• Ensure that the level of quality and presentation meets standards daily.
• Personally respond to all guests' comments and complaints to ensure they are being handled promptly.
• Train staff on job competencies and ensure they are aware of hotel policies and procedures, including service standards for the hotel and guest brand standards regarding service and cleanliness.
• Monitor the department to ensure all brand requirements are met daily in both the kitchen area and the front of house.
• Review standards to ensure the department is operating within brand and hotel requirements.
• Address staff inquiries and issues promptly and professionally.
• Responsible for training, supervising, and monitoring food sanitation and safety procedures in the kitchen and dining area.
• Responsible for working with the sales department and housekeeping department to ensure banquets are handled according to BEO requirements and to the guests' satisfaction.
• Demonstrate positive leadership characteristics, which inspire employees to meet and exceed standards and guests' expectations.
• Responsible for training, management, development, and evaluation of all food and beverage employees.
• Ensure compliance with all hotel and brand policies and procedures, as well as local, state, and federal laws and regulations.

Education and Experience

• Previous food & beverage experience required
• Previous supervisory experience required
• A certificate in Food Sanitation is preferred.

Skills and Abilities

• Clear verbal and written communication skills
• Certified food handler
• Certified ABCA license
• Basic accounting level skills to maintain cash banks for the team
• Must be able to work in a fast-paced and high-volume environment
• Ability to motivate and train employees in guest services.

Additional Responsibilities

• The hotel operates 24/7, requiring department schedules to adapt to varying business demands. Employees may need to work shifts outside their preferred or usual hours.
• Employees must comply with all hotel-established work rules, procedures, and policies, including those outlined in the employee handbook.

Benefits and Perks

Donohoe Hospitality Services is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance, leaves of absence, retirement plans, paid time off, and hotel room discounts. and MORE! Through this selection of benefits and perks, we strive to provide employees with options that enhance their quality of life at work and beyond. *minimum 32 hours/week to qualify

We also offer daily pay access, where you can receive your earnings on the same day you work, empowering you to manage your finances easily and confidently.

If you're ready to bring your energy and skills to a team dedicated to delivering exceptional guest experiences, we want to hear from you! Apply today and be a key player in creating memorable moments for our guests.