Job Description

Crystalbrook Bailey, is modern, innovative and has a true appreciation for all the arts. Bailey chooses the path less travelled. The type of character you’ll find at the local farmer’s market rather than a supermarket or exploring the latest exhibition at the museum rather than at a rock concert. Bailey loves originality, individuality and attention to detail.

At Crystalbrook Collection, we do things differently. Driven by our mission to harness the spirit of wonder, we embrace responsible luxury with positivity, creativity, and fun, delivering locally unique hospitality experiences for our community. We're not just another hotel group — we're a bold, sustainably minded collection that puts people and place at the heart of everything we do. Guided by our values — We are Customer Obsessed, We are Collaborators, and We are Courageous — we’re passionate about creating extraordinary guest experiences and shaping a new era of hospitality.

The Role:

CC's Bar & Grill redefines the traditional steakhouse. Known for it's premium steaks, fresh Australian produce and extensive wine list from wineries across the country, this is a restaurant known for excellence.

Reporting to the Food & Beverage Manager and Assistant Venue Manager, we are seeking a new Food & Beverage Supervisor to work alongside a passionate and supportive hotel team in CC's Bar & Grill. Lead the floor and wow our guests with exceptional service to create dining experiences that will leave our guests wanting more.

You will collaborate with our guests by:

• You will bring high energy and a passion for delivering exceptional service to our guests and customers.
• Strong knowledge of the sequence of service.
• Ability to oversee floor service, ensuring smooth operations across all areas.
• Anticipating and responding to tricky requests & concerns in a professional and timely manner and coaching your team to do the same.
• Lead, motivate, and support a team of Food and Beverage Attendants, creating an outstanding employment experience and leading them to continue to deliver incredible service.
• Taking an active interest in providing on-the-job coaching and training to the Food & Beverage Attendants.
• Develop and implement strategies to increase revenue while ensuring an outstanding guest experience.

About You:

We are looking to skilled and ambitious restaurant staff can display:

• Considerable experience in premium restaurant environments.
• Previous restaurant or bar supervisory experience
• Demonstrated passion for the hospitality industry and speciality in high quality service.
• Great attention to detail, being one step ahead of guests needs.
• In-depth knowledge of sequence of service and product knowledge.
• The passion to take on other ad-hoc duties as required
• Ability to prioritise & work in fast-paced environment being able to keep high standards of service.
• Friendly and confident communication skills.
• WSET level 2 or an equivalent wine certification/knowledge - desirable
• QLD RSA essential
• Available across various shifts including weekends, evenings and public holidays
• Able to commit for a minimum of 6 to 12-months

Why Us:

You will work alongside exceptional people in a supportive, collaborative and agile environment. We are proud to offer a range of industry-leading benefits that support your lifestyle, career and wellbeing including:

• 50% F&B discount across all Crystalbrook restaurants and bars
• $99 room rates and a generous friends and family discount
• Enhanced parental Leave and lifestyle benefits
• A commitment to a green future through enhanced sustainability practices
• Access to our internal mobility program and team reward schemes
• Online learning and training with tailored career development pathways
• A culture of collaboration, elevating experiences and diversity
• Limitless career opportunities in a fast growing, dynamic environment
• Regular service recognition and team engagement events

We value diversity and inclusion, welcoming people of all backgrounds. If you need adjustments during the recruitment process, let us know so we can support you to perform at your best.

As part of our recruitment and compliance process, we may request eligibility documents, police checks and employment references.

Crystalbrook Collection is an award-winning hotel development and management company, proudly showcasing Australia’s newest portfolio of distinctive upscale hotels, restaurants and bars where differences are applauded. In just seven years, we own and manage luxury hotel assets worth over AU$1 billion across NSW and QLD. Our growth trajectory continues with exciting plans for new hotels in Adelaide and Canberra during 2026 and continued ambitions for further expansion both domestically and internationally.