Job Description

Join our Ladies & Gentlemen at The Ritz-Carlton, Melbourne

As one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most important asset in our service commitment to our guests. By joining us as a Food & Beverage Service Expert , we not only meet, but also exceed, our guests’ expectations - you embody the legendary service that makes us a leading luxury brand. A career at The Ritz-Carlton is filled with honesty, respect and the opportunity to grow your career.

The Food and Beverage Attendant provide exceptional service across a variety of food and beverage operations like in-room dining, lounge and bar. This versatile role requires a high level of flexibility, attention to detail, and the ability to multitask effectively to ensure a top-notch experience for all guests.

• Greet and engage guests in a friendly, professional manner.
• Take and process food and beverage orders, offer recommendations, and address guest inquiries or concerns.
• Ensure prompt, accurate service with high standards of presentation.
• Monitor inventory, assist with ordering and restocking, and rotate stock to reduce waste and ensure freshness.
• Polish cutlery and other items to maintain cleanliness and quality.
• Collaborate with kitchen, bar, housekeeping, and front-of-house teams to ensure smooth operations.
• Attend staff meetings and training sessions as needed.
• Adhere to all health, safety, and hygiene regulations, and report maintenance or safety issues promptly

Lounge Service:

• Provide service in the lounge area, including preparing and serving beverages and light snacks as well as the iconic Ritz-Carlton High Tea offerings.
• Maintain a welcoming atmosphere, ensuring the lounge area is clean and well-stocked.
• Assist with setting up and breaking down events or meetings in the lounge area.
• Maintain reservations and booking across Seven rooms
• Create and deliver cocktail and wine service
• Late‑night availability is essential ( shifts may end at midnight). Please factor in transportation when planning schedules.

About You:

• An up-to-date Victorian RSA
• Relevant experience in a similar role
• Barista skills highly regarded
• Basic wine knowledge highly regarded
• Ability to prepare essential cocktails
• Working rights in Australia
• Proficient in English and confident in delivering storylines to guest
• Enthusiastic to escalate your career
• Self-motivated, driven and energized in a fast-paced environment
• Armed with smart solutions and a can-do attitude

Benefits You Deserve

• Enjoy complimentary meals every day in our Employee Dining Room.
• You gain access to industry leading digital and classroom based training resources, plus opportunities for cross-exposure across departments.
• Earn more when you successfully refer a new employee. (Terms & Conditions apply)
• Birthday Perks: enjoy your special day with a paid day off
• We celebrate your success through awards and recognition events.
• Enjoy exclusive discounts on shopping, cinema tickets, technology, and more with mPerks.
• Opportunities to participate in a vibrant calendar of fun, associate-focused events.
• Dedicated appreciation events to honour your career milestones with the company.
• Travel the world with exclusive hotel discounts for you and your loved ones across Marriott International.
• 24/7 Assistance Programme offering confidential support for your mental, emotional, and financial wellbeing.
• Receive 20% off in all food and beverage outlets within Marriott properties.
• Relax and recharge with 20% off treatments in The Ritz-Carlton Spa.

Please note, all candidates applying for this role must have obtained the right to work in Australia. Documented evidence of eligibility will be required from candidates as part of our recruitment process.

At The Ritz-Carlton, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.