Job Description

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Check out this video for more information on our great company!

About our property:

At the West Grand Cayman Seven Mile Beach Resort & Spa we consistently rise above the competition. On day one, you will begin with a robust wage package, excellent benefit plans, professional development, generous bonuses, travel perks and the opportunity to grow across a portfolio of 100 hotels and resorts representing all major brands. We are an Employer of Choice—we understand that the care of our team members is as important as the service we provide to our guests and the communities around us. If you have a genuine passion for hospitality, come and join our team. You will have an important role in the delivery of outstanding service and memorable experiences for each guest. You will have fun, learn and be part of a successful journey at a growing company. Find out today what a career at The Westin Grand Cayman Seven Mile Beach Resort & Spa with Pyramid Global can mean for you!

What you will have an opportunity to do:

The Beach House Food & Beverage Server will be responsible for delivering warm, attentive, and professional service to guests at the Resort’s Fine Dining Restaurant establishment. This role involves taking accurate orders, serving food and beverages with flair, utilizing suggestive selling techniques to enhance the guest experience and revenue whilst maintaining impeccable cleanliness, organization, and ensuring compliance with all health, safety, and liquor regulations in a luxury hospitality environment.

KEY RESPONSIBILITIES:

Primary responsibilities for the Food & Beverage Server role include but not limited to the following:

• Greeting all guests and owners warmly with welcome greeting.
• Take orders for and serve all food and beverage requests, using suggestive selling techniques.
• Comply with all food and beverage regulations.
• Assess guests’ preferences and make recommendations.
• Prepare tables, by laying out napkins and utensils, making sure the condiments are refilled, performing all other preparation tasks.
• Staying updated with current menu choices, specialties and menu deviations, knowing if the kitchen staff is running out of any items...etc.
• Handle table bookings, direct guests to their tables, present menus, suggest dishes, assist with drink selection, informing guests about food preparation details, communicate specific customer needs to the cooks.
• Maintaining proper dining experience, delivering items, fulfilling guests’ needs, offering desserts and drinks, replenishing utensils, refilling glasses etc.
• Properly open and pour wine at the tableside.
• Perform general cleaning tasks utilizing cleaning products whilst adhering to health and safety standards.
• Other duties may be assigned based on business needs.

What are we looking for?

• Minimum 3-4 years of experience as a Food & Beverage Server in a fine dining luxury outlet required.
• Sommelier Certificate or equivalent preferred.
• Strong Micros Point of Sale systems proficiency required.
• Strong knowledge of appropriate table settings, food presentation, and fine dining etiquette.
• In-depth understanding of menu items, preparation methods, and alcoholic/non-alcoholic beverage offerings.
• Excellent verbal and written English communication skills required.
• Excellent upselling skills, exceptional attention to detail and exceptional communication skills.
• Knowledge of a second language will be considered a plus.
• Excellent capability of anticipating guests’ needs and fulfilling them appropriately.
• Able to multitask effectively and maintain patience under stressful circumstances.
• Profound understanding of setting tables with appropriate cutlery preferred.
• Knowledge of different glasses used for different beverages required.
• Must be able to take and deliver instructions with accuracy.
• Must be proficient in maintaining a clean and sanitized work area.
• Adept at using suggestive selling practices with the utmost of subtlety
• Must be flexible to work all required shifts including early mornings, late evenings, weekends and public holidays.

Compensation:

CI$6.56

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CI$6.56

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.