Job Description

At InterContinental Hotels & Resorts our role is to put the glamour into international travel. That is where you come in. When you are part of the InterContinental Hotels & Resorts brand you are more than just a job title.

At InterContinental Hotels & Resorts we look for people who are charming, confident, and internationally minded people who know what it takes to exceed guest expectations.

Join us as an Food & Beverage Server. You will have ambition, talent and obviously, some key skills. Because, for this vital role, were looking for someone who: - has Sense of hospitality - has proven track record successful administration - has great interpersonal skills.

JOB PURPOSE

Food and Beverage is what adds flavor to a stay! Guests love to enjoy delicious, freshly-prepared and beautifully presented food. To deliver a great guest experience – A Restaurant Server will serve food and beverages in a timely manner, helping guests to have memorable experiences whenever and wherever they dine.

FINANCIAL RETURNS

• Basic math skills are frequently used when handling cash and credit
• Have the ability to work a flexible schedule including nights, weekends and/or holidays

PEOPLE

• Communication skills are used frequently when interacting with guests, wait staff, cooks, and supervisor.
• Being passionate about people and service
• Greet and welcome all guests and take beverage and food orders in a prompt and professional manner
• Be attentive to guest’s needs
• Prepare food and beverages for service to guests and present food according to established health and presentation standards
• Monitor guest behavior and guest alcohol consumption to determine when alcohol service to the guest should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of guests; check identification whenever the age of a guest requesting an alcoholic beverage service is questionable
• Clear and clean tables in a prompt and efficient manner. Clean and/or wipe down tables, chairs, walls, windows, mirrors, and floors as necessary
• Perform department/outlet opening or closing duties as required. Ensure that wait staff stations are clean and maintained throughout shift
• Follow hotel safety protocols and procedures at all times. Immediately report any safety/service incident to the Supervisor or Manager on duty
• Take action to solve guest problems/complaints and use established guidelines for any service recovery to ensure guest satisfaction
• Work as team and communicate and co-ordinate with other departments to ensure excellent quality and service

GUEST EXPERIENCE

• Reading and writing abilities are used often when taking orders, completing paperwork, etc.
• Communication skills are used frequently when interacting with guests, wait staff, cooks, and supervisor.

RESPONSIBLE BUSINESS

• Ability to comply to local laws regarding food handling or serving of alcohol
• Compliance to brand standards and consistent brand delivery in all aspects of the guests’ experience.
• Demonstrate awareness and adhere to the occupational, health and safety legislation, policies and

procedures.

• Be familiar with the Hotel safety, first aid, fire and emergency procedures and operating equipment

safely and responsibly.

• Report security incidents and accidents in accordance with the Hotel requirements.

ACCOUNTABILITY

• Proper set up of the restaurant and its supplies ensuring cleanliness and hygiene to the required

standard; no complaints.

• Provide excellent customer service; no complaints.
• Be aware of and strictly adhere to Weights and Measures Law, and the Licensing Law.
• Full compliance with the Service standard Manual.

QUALIFICATIONS AND REQUIREMENTS

Education & Experience

• Secondary School Certificate/Vocational training in F&B.
• One year of Waiter experience in a five-star hotel.

Knowledge, Skills and Abilities

• Knowledge of food and beverage.
• Knowledge of food hygiene safety.
• Good customer service skills.
• Physically fit.

Language

• Fluent English
• Fluent Arabic.

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you’ll become part of our ever-growing global family.