Job Description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Set in a restored 18th-century manor in the English countryside, just 40 minutes away from London, Four Seasons Hotel Hampshire offers a humble, comfortable and welcoming home away from home. With 500 acres of bucolic landscape, our hotel grounds allow you to enjoy an unrivalled sense of escape with unlimited access to nature, wildlife and unique outdoor experiences. Whether you're visiting with your loved one, family or pets, our facilities welcome you with seasonal food and drink options, spa treatments, pop-ups and event spaces with sustainable innovations throughout.

About the Role

Nestled in the beautiful Hampshire countryside, Four Seasons Hotel Hampshire offers world-class hospitality in a stunning setting. At the heart of our dining experience is Wild Carrot, our signature restaurant celebrating seasonal British cuisine, exceptional service, and genuine hospitality.

We are seeking a passionate and enthusiastic Food & Beverage Server to join our Wild Carrot team. In this guest-facing role, you will play an essential part in creating memorable dining experiences by delivering warm, personalised, and attentive service. You will work closely with the restaurant team to ensure every guest enjoys exceptional food, impeccable service, and the welcoming atmosphere that defines Four Seasons.

This is an exciting opportunity for someone who is passionate about hospitality, enjoys interacting with people, and thrives in a luxury dining environment.

What You Will Do

• Deliver exceptional food and beverage service to guests in Wild Carrot, ensuring a memorable dining experience from arrival to departure
• Develop comprehensive knowledge of menus, beverages, ingredients, and daily specials to confidently guide guest choices
• Take food and beverage orders accurately and efficiently while maintaining Four Seasons service standards
• Serve food and drinks in a professional, friendly, and timely manner
• Anticipate guest needs and respond promptly to requests, creating personalised experiences whenever possible
• Maintain cleanliness, organisation, and presentation standards throughout the restaurant
• Support set-up and breakdown of restaurant service periods
• Work collaboratively with the kitchen and wider Food & Beverage team to ensure seamless service delivery
• Handle guest feedback professionally, escalating concerns where appropriate
• Ensure compliance with food safety, health and safety, and Four Seasons operational standards

What You Bring

• Previous experience in a restaurant, bar, hotel, or hospitality environment is preferred
• A genuine passion for food, beverage, and delivering exceptional guest service
• Excellent communication and interpersonal skills
• A positive attitude and the ability to build rapport with guests and colleagues alike
• Strong attention to detail and a commitment to maintaining the highest standards
• The ability to work effectively in a fast-paced, luxury hospitality environment
• A team-oriented approach with a willingness to learn and develop
• Flexibility to work evenings, weekends, and public holidays as required
• The legal right to work in the United Kingdom. Please note that Four Seasons Hotel Hampshire is unable to provide sponsorship for this position.

What We Offer

• Excellent training and career development opportunities
• Four Seasons Employee Travel Programme
• The opportunity to be part of an award-winning restaurant and luxury hospitality team
• BUPA Dental Health Care
• Complimentary meals in our staff restaurant whilst on duty, including fresh fruit, tea, and coffee throughout the day
• Shuttle bus service between the hotel, Fleet, and Church Crookham
• Opportunities to build a successful career with global potential
• Free uniform dry cleaning
• Annual themed employee party and a variety of social, charitable, and sporting events throughout the year
• Access to Wagestream salary advance benefits
• Employee recognition programmes