Job Description

Kampgrounds of America, Inc. (KOA) is the world’s largest network of privately owned campgrounds and the leader in outdoor hospitality. KOA has 500+ locations across the United States and Canada including a mix of franchised and company-owned parks (OAK). Founded in 1962, the mission of KOA is “connecting people to the outdoors and each other,” and those who represent the brand share the values of being family-oriented, passionate, entrepreneurial, customer-focused, and innovative.

At KOA, we believe the outdoors is fun and for everyone. We are committed to having an environment where all are treated with dignity and respect. We strive to:
• intentionally create a sense of community and belonging for our guests, employees and franchise partners
• continually educate ourselves and expand our knowledge to foster an inclusive and supportive environment
• sustain a culture that promotes diversity of thought and experiences
• ensure everyone has the ability to experience the outdoors and that our facilities are accessible to all
• drive change in our company and industry through action and implementation

The Server is responsible for greeting guests, taking food and drink orders and ensuring guests are satisfied throughout their meal. They are required to communicate with kitchen staff to make sure food orders are prepared correctly and delivered in timely manner.

Essential Duties and Responsibilities:
• Greet guests and maintain a friendly demeanor throughout their dining experience.
• Ensures that outlets are sanitized, cleaned, stocked, and setup correctly at start of and throughout the shift while adhering to sanitation, safety, and food and beverage control policies.
• Clear, clean and reset tables as needed.
• Ability to operate POS system.
• Assists with basic food preparation as needed.
• Understand and communicate current menu
• Adhere to policies regarding handling of cash drawer while following specific KOA cash and credit card handling procedures.
• Increase revenues through up-selling strategies and profitability of ancillary income.
• Maintain high standards of professionalism, customer service, quality and cleanliness.
• Be familiar with fire extinguisher locations and know how to operate them in the restaurant/kitchen.
• Ensures safe handling of chemicals in accordance with department standards and utilizes proper personal protective equipment (PPE) when appropriate.

Non-Essential Duties and Responsibilities:

• This job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Required Education and Experience:
• Hear and speak the English language fluently
• Experience in customer service and resolving customer issues
• Working knowledge of operational procedures
• Comfortable in a fast-paced and high-pressure environment.
• Able to work nights, weekends, and holidays
• Smart Serve certified

Preferred Education and Experience:

Physical Demands and Working Conditions:
• Work is performed primarily indoors.
• Must be able to lift and carry up to 25 pounds regularly, lift or move up to 50 pounds occasionally with assistance.
• Ability to bend, stoop, kneel, crouch, climb, push, pull, reach overhead.
• Use of repetitive motion, standing, bending, sitting, lifting, and walking, carrying trays.
• Significant standing and walking for entire shifts
• Fast-paced, noisy, and sometimes crowded, often with exposure to extreme temperatures (kitchen heat or freezer cold).
• Risk of burns from hot equipment, cuts from knives, and slips on wet or greasy floors; requires wearing PPE (slip-resistant shoes, gloves, masks)
• Ability to work in spaces where common allergens may be handled or present
• Will experience occasional interruptions and shifting priorities.
• Smart Serve Certified

KOA does not sponsor Visas
KOA currently does not pay or withhold taxes in the following states:

Alabama Idaho North Dakota
Alaska Louisiana Rhode Island
Delaware Mississippi South Dakota
District of Columbia Nebraska Vermont
Hawaii New Hampshire West Virginia

Kampgrounds Of America, Inc. is an Equal Opportunity Employer and strives to provide an environment where all employees and applicants are treated with respect. The company is committed to fair treatment of all people. This value ensures employees and candidates are treated equally and are protected from discrimination or harassment of any kind. All employment decisions shall be made without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors, or any other protected status.