Job Description

Food & Beverage Operations Manager

Experience a new level of luxury at JW Marriott Reston Station, a stunning 28-story landmark overlooking Reston Row, a vibrant destination featuring dining, entertainment, and convenient access to the Silver Line Metro.

The hotel features 247 beautifully appointed guest rooms and 35,000 square feet of luxury meeting and event space, including two impressive ballrooms with 20-foot ceilings and abundant natural light. Perfectly positioned between Dulles International Airport and Reagan National Airport, JW Marriott Reston Station brings an elevated hospitality experience to Northern Virginia.

We understand what it takes to be part of something great. We encourage you to bring your true self to work every day, celebrate your contributions, and cheer you on as you shine bright throughout your career journey. From health and wellness programs and best-in-class learning and development to travel discounts that “feed your inner explorer,” we work hard to provide the benefits and opportunities that matter to YOU.

We are looking for our next great team member to join our Food & Beverage leadership team!

As a Department Head, the Food & Beverage Operations Manager will be a hands-on leader with primary responsibility for the Executive Lounge while overseeing and supporting key areas of the hotel’s Food & Beverage operation, including In-Room Dining and our Food & Beverage outlets.

This position is ideal for an experienced Food & Beverage leader who enjoys being present on the floor, developing associates, engaging with guests, and working collaboratively across the operation. The successful candidate will have a passion for hospitality, strong operational knowledge, and a commitment to delivering the exceptional level of service our guests expect.

Here is what you will be doing each day:

• Oversee the daily operation of the Executive Lounge, ensuring an exceptional and welcoming guest experience.
• Oversee In-Room Dining operations and ensure consistent service, quality, and presentation standards.
• Support the successful daily operation of the hotel’s Food & Beverage outlets and provide leadership coverage based on business needs.
• Provide operational leadership and support during restaurant service, banquet functions, special events, and high-volume periods.
• Maintain a visible, hands-on presence throughout the operation and actively support the team during service.
• Ensure all areas are properly staffed, set up, organized, and prepared to deliver an exceptional guest experience.
• Lead, coach, train, and develop Food & Beverage associates while creating a positive and engaging work environment.
• Assist with interviewing, hiring, scheduling, performance evaluations, coaching, and corrective action when appropriate.
• Develop and monitor schedules based on business levels while effectively managing labor costs.
• Work closely with the culinary team to ensure food quality, presentation, availability, and proper food handling procedures.
• Ensure Executive Lounge food and beverage offerings are properly presented, replenished, maintained at appropriate temperatures, and in compliance with health and sanitation standards.
• Monitor guest satisfaction, engage with guests, and respond promptly and professionally to service opportunities.
• Maintain high standards of cleanliness, organization, presentation, and service throughout the operation.
• Assist with beverage operations, including ordering, inventory management, and cost controls.
• Maintain appropriate inventory levels of operating supplies and equipment.
• Support the planning and execution of promotions, special events, and Food & Beverage initiatives designed to enhance the guest experience and drive revenue.
• Collaborate with Culinary, Banquets, Sales, and other hotel departments to ensure smooth and successful operations.
• Ensure compliance with hotel and brand standards as well as all applicable health, safety, sanitation, and alcohol service requirements.
• Communicate clearly and professionally with associates, guests, and fellow leaders.
• Perform other job-related duties as assigned.

Does this sound like you?

• 2–5 years of proven Food & Beverage leadership experience, preferably within a hotel or upscale hospitality environment.
• Previous experience working across multiple Food & Beverage operations.
• Experience with Executive Lounge, In-Room Dining, restaurant, bar, or banquet operations preferred.
• Previous experience managing multiple outlets or venues is highly preferred.
• Strong understanding of luxury service standards and a passion for creating memorable guest experiences.
• Strong knowledge of food safety, sanitation, food presentation, and service standards.
• Knowledge and hands-on experience with beverage operations, including ordering, inventory management, and cost controls.
• Proven ability to lead, coach, train, and develop a team.
• Strong organizational and communication skills with the ability to manage multiple priorities in a fast-paced environment.
• A hands-on, visible leadership style with a willingness to step in and support the operation when needed.
• Experience planning and executing promotions, special events, or other revenue-driving initiatives is a plus.
• Flexibility to work AM and PM shifts, weekends, and holidays based on business needs.
• Food Handler and TIPS certifications required.
• Food Manager certification preferred.
• Experience with MICROS or similar POS systems preferred.
• Previous Marriott or luxury hotel experience is a plus.