Job Description

Join a legacy of excellence at The Ritz-Carlton, Melbourne, where we craft memorable experiences for our guests & create the Ritz-Carlton mystique.

We are seeking a passionate Food & Beverage Operations Manager to support the leadership of our multi-venue operation, encompassing our Atria Signature Restaurant, Cameo Bar, Lobby Lounge, In-Room Dining and Honour Bar spaces. We are specifically seeking candidates with a strong hotel background or managerial experience in a Hatted/Michelin venue, who understands the operational structure and service standards within a luxury hospitality environment.

• Plays a pivotal leadership role in shaping and elevating the food and beverage experience at The Ritz-Carlton, Melbourne, overseeing operations across our venues and maintains seamless collaboration with our Culinary team.

• Responsible for driving strategic initiatives, operational excellence, and the execution of The Ritz-Carlton Gold Standards, this role ensures every dining experience reflects the highest levels of luxury, service, and innovation.

• Focused on cultivating exceptional talent, enhancing guest satisfaction, and delivering strong commercial results, the Food & Beverage Operations Manager champions a culture of excellence while maximising departmental performance and contributing to the overall success of the hotel.

Key Responsibilities:

• Works with our Assistant Venue Manager's to develop and implement promotions, food and wine pairings, menu items and presentations.

• Champions the food and beverage operating strategy that is aligned with the brand’s business strategy and leads its execution.

• Ensures integration of departmental goals in team meetings and one on one commitment check-ins.

• Ensures that regular, on-going communication occurs in all areas of food and beverage department (e.g., Lineups, staff meetings).

• Sets goals and expectations for direct reports using the commitments centre, aligns performance and rewards, addresses performance issues and holds staff accountable for successful results.

• Works with direct reports to review business in house and potential business in surrounding area and troubleshoot potential challenges/conflicts.

• Reviews staffing levels to ensure that guest service and operational needs are met.

• Sets expectations and holds food and beverage leadership team accountable for demonstrating desired service behaviors.

• Provides feedback to employees based on observation of service behaviors.

• Utilises employee feedback and an “open door” policy to identify and address employee problems or concerns in a timely manner.

• Communicates critical information gained from pre- and post-convention meetings to areas of responsibility.

• Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned.
  
  Order and purchase equipment and supplies.

• Reviews financial reports and statements to determine how Food and Beverage is performing against budget.

• Involved in preparation and execution of the annual budget process and business plan strategies

• Ensures cash control and liquor control policies are in place in food & beverage areas and followed by all related employees.

• Encourages calculated risk-taking to generate incremental revenue and deliver Savvy Service.

• Creates an atmosphere in all food and beverage areas that meets or exceeds guest expectations.

• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.

• Strives to improve service performance in all food and beverage outlets.

Why Join The Ritz-Carlton, Melbourne?

• Complimentary and discounted accommodation rates across Marriott International properties worldwide.

• Associate discounts on food and beverage outlets.

• Access to our Life With The Works program, offering wellbeing initiatives, sabbatical opportunities and paid birthday leave.

• World-class learning, development, and career progression opportunities across Marriott's global network.

• Employee Assistance Program supporting your physical, emotional, and financial wellbeing.

• Associate referral incentives.

• A diverse, inclusive, and supportive workplace culture where everyone belongs.

The Ritz-Carlton Hotel is part of Marriott International's Luxury portfolio, which has committed to putting people first for 90+ years. Apply now!

We are an Equal Opportunity employer and recognize that true diversity includes gender, age, race, disability status, sexual orientation, religion, neurodiversity, education levels, and many more aspects of your identity.