Job Description

Food & Beverage Operations Manager
Location: Scene75 Cleveland, Ohio
Position Type: FT Salary

Welcome to Five Star Parks & Attractions, where work is fun, growth is real, and every day makes an impact.

Five Star isn’t just a rating or a name; we’re a team of people who love creating unforgettable moments. As a leader in the amusement and hospitality industry, Five Star Parks & Attractions brings energy to both indoor and outdoor family entertainment centers across the country. From the first smile at the front door to the last high-five of the day, we’re all about delivering experiences families, friends, and coworkers remember long after they leave.

As the largest privately owned operator of family entertainment centers in the U.S., we offer more than a job, we offer a place to belong. Whether you’re starting your very first job, looking for a flexible role, or building a long-term career, there’s a spot for you here.

We are seeking a dynamic Food & Beverage Operations Manager to oversee the management of our culinary department which covers food for our event space for large-scale party rentals and/or company events, our restaurant, and snack zone. You will lead a team of talented event staff, including servers, kitchen staff, and other hospitality professionals, ensuring seamless execution and exceptional service. This role is pivotal in maintaining a vibrant, efficient, and safe environment, aligning with our commitment to delivering top-tier entertainment experiences. Strong communication skills, effective time management, and a dedication to excellence are essential. Experience in managing large events, particularly in food and beverage, such as wedding receptions and corporate gatherings, is highly desirable.

Accountabilities:

• Supervise a diverse team of 15-25+ employees, ensuring efficient daily operations.
• Maintain accurate records of employee attendance on a daily basis.
• Maintain inventory and food and order any necessary items.
• Will cover a Manager on Duty shift and open the store once a week.

Principle Duties and Responsibilities:

• Proficiently maintain day-to-day notes on staff performance.
• Keep employees informed on culture, standards, and updates such as sales specials or new job opportunities.
• Communicate daily with team members, fostering a strong teamwork ethic and attitude.
• Maintain a safety-focused attitude at all times.
• Be available for special projects or holidays.

Skills/Competencies Required:

• Strong teamwork ethic and attitude.
• Attention to detail.
• Passion for the work and commitment to delivering exceptional customer service.
• Time management and a sense of urgency.
• Leadership skills.

Education, Qualifications, and Experience:

• Must be at least 21 years of age.
• Must have a high school diploma or GED; or equivalent combination of relevant education and experience.
• Must have at least one year of management or supervisory experience.
• Experience in managing large events, particularly in food and beverage, such as wedding receptions is required.
• Experience in Restaurant/Food & Beverage Management is required, with a preference for experience in managing large events.
• Must be able to work weekends and holidays.
• Must be able to work up to 45 hours per week, available every weekend.
• Able to stand for long periods of time.
• Able to lift 39 pounds unaided.
• Valid driver’s license required.
• Authorized to work in the United States.
  
  

Five Star Park & Attractions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We actively promote diversity and inclusion within our workplace and encourage candidates of all backgrounds to apply.

Notice of E-Verify Participation:
Five Star Parks & Attractions participates in the E-Verify program.

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