Job Description

• Residence Inn Tierra Verde is seeking an energetic, guest-service-driven Food & Beverage Manager to lead our food and beverage operations while creating memorable experiences for both hotel guests and event attendees. We are looking for someone who thrives in hospitality, leads by example, and understands that exceptional service and attention to detail are at the center of every interaction. This position will oversee restaurant operations, banquet and event execution, team development, and overall guest satisfaction.

• The Food & Beverage Manager will be responsible for overseeing all aspects of the Food & Beverage department, including daily Vista at the Top operations, bar operations, special events, and banquet setup/execution. This role will direct, implement, and maintain a service and management philosophy that prioritizes exceptional guest experiences, operational excellence, and team engagement.

• The ideal candidate is hands-on, guest-focused, organized, and passionate about creating a welcoming atmosphere while ensuring operational efficiency and service excellence.

  Essential Responsibilities

• Be available to work a flexible schedule including weekends, holidays, evenings, and varied shifts as business demands require.
• Ensure compliance with and completion of all daily operational procedures within the Food & Beverage Department.
• Maintain food and beverage safety, sanitation, and quality standards based on hotel, Shaner, and franchise requirements.
• Establish, maintain, train, and enforce departmental standards, procedures, and safe working conditions.
• Lead daily restaurant, bar, and food service operations to ensure an exceptional guest experience.
• Coordinate and oversee banquet and event operations including setup, execution, breakdown, and service standards.
• Manage event logistics and work closely with internal teams to ensure seamless execution of meetings, receptions, group functions, and special events.
• Maintain a highly visible presence during service periods and events, engaging with guests and proactively resolving concerns.
• Respond to and resolve guest concerns in a professional and timely manner, ensuring service recovery when necessary.
• Communicate effectively with the General Manager, Department Managers, Supervisors, and team members to ensure alignment across hotel operations.
• Recruit, train, coach, motivate, and develop team members while fostering a positive and productive work environment.
• Manage all aspects of employee performance including scheduling, performance evaluations, coaching, recognition, and corrective action when necessary.
• Plan, assign, and direct work activities while ensuring staffing levels support operational needs.
• Monitor department productivity, labor management, and overall operational effectiveness.
• Promote a culture centered on hospitality, teamwork, accountability, and guest satisfaction.

• Perform other duties as assigned.

  Qualifications

• Minimum of two years of supervisory experience in the Restaurant / Food and Beverage field.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• High school graduate or equivalent, some college preferred.
• ServSafe and/or food safety training.
• Alcohol awareness training (such as TIPS).
• Familiarity with food and beverage cost controls.
• Ability to write routine reports and correspondence.
• Ability to accurately compute mathematical calculations and use required measurement tools.
• Ability to prepare budgets and ensure cost controls.
• Bilingual English/Spanish a plus.

• Knowledge of local activities and attractions appropriate for clientele.

  What We’re Looking For

• We are seeking a hospitality professional who is guest service forward and understands that every interaction matters. The right candidate will take pride in creating memorable experiences for guests, supporting team members, and delivering exceptional service in both daily operations and special events.

Shaner Hotel Group

Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries.We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands—including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com!