Job Description

Your day to day

•Hands on approach ensuring restaurant, bar, events & room service are running smoothly
•Support wider F&B Team with greeting, seating and serving guests in the restaurant & bar, making beverages, taking and delivering Room Service orders, set up and pack down of restaurant, bar and events spaces in a timely manner for each service period.
•Colleagues to follow shift routine checklists, ensure all tasks are completed with accuracy and encourage identification for areas of productivity improvement.
•Ensuring delivery of True Hospitality behaviours are demonstrated by making guests smile and building genuine connections
•Thorough understanding of the breakfast, lunch, dinner and beverage seasonal menus, conference & events packages, including dietaries and allergens
•Complete understanding and implementation of Holiday Inn Brand Standards.
•Represent & participate in any IHG F&B forums, trainings, group calls or similar opportunities
•Encouraging suggestive selling at every opportunity
•Be present at daily shift handover when required and attend weekly BEO meetings facilitated by the Conference & Events Executive
•Schedule and facilitate weekly check-in meetings with Supervisors, Team Leaders and F&B Team Members
•Attend weekly check-in and work in progress meeting with the General Manager
•Responsible for managing F&B colleagues shift rosters as per business levels and preapproved budgets.
•Thorough understanding of F&B Payroll budget, attend weekly Payroll meetings with Finance to manage labour cost and ensure profitable F&B operations
•Analyse guest insights, Medallia scores to identify and meet customer expectations.
•Seek market trends, analyse competition and implement best practises in F&B operations.
•Analyse daily financial and management reports, to understand forward business demands, daily arrivals and explore opportunities to delight our guests.
•Responsible for ensuring all HR matters (including but not limited to disciplinary conversations, performance conversations, recruitment and terminations) are handled professionally, promptly and thoroughly.
•Report injury or illness arising from workplace activities, maintain compliance with all health, safety, and licensing requirements
•Responsible for the recruitment, training, development, mentoring and retention for the R&B operations.
•Partner with Marketing department to drive F&B promotional & marketing activities.