Job Description

Food & Beverage Manager - Fallsview Grand Buffet

The Canadian Niagara Hotels Group of Companies is one of Canada’s largest, most successful, and diversified entertainment and hospitality organizations. With over 3,500 talented professionals across our business units, we offer a distinctive collection of world-renowned hotels, restaurant brands, cafes and retail, situated just steps from the iconic Niagara Falls.
Our portfolio includes internationally recognized hotel brands such as Marriott, Sheraton, and The Brock – Tapestry by Hilton, along with premier dining destinations including Massimo’s Italian, Fallsview Restaurant, Prime Steakhouse, Morton’s Grille, Milestones Grill + Bar, Hard Rock Café, Rainforest Café, as well as popular retail and café experiences including Starbucksand Hershey– to name a few. Paired with a wide selection of modern amenities that include: a large selection of unique event and meeting spaces, full service spas, fitness centres, rooftop pool/indoor pools, Fallsview Indoor waterpark, and a super entertaining arcade makes our property locations unparalleled.

This position is responsible for ensuring service teams provide warm, attentive, efficient, and guest-focused food and beverage service at all times in a high-volume buffet restaurant environment serving hotel guests, families, groups, and tour business.
Responsibilities:
The Food & Beverage Manager for Fallsview Grand Buffet will ensure courteous and superior quality service is provided to all guests. The Food & Beverage Manager is responsible for creating and driving a profitable, efficient, safe, and service-focused restaurant operation within a high-volume buffet environment. This role will lead through a unionized workforce and is responsible for maintaining productive labour relations, administering the collective agreement fairly and consistently, and partnering with Human Resources and other departments as required. The Food & Beverage Manager will recruit, hire, train, develop, schedule, coach, evaluate, and counsel management and team members; ensure guest satisfaction through strong service execution and floor presence; enforce operating equipment, cash control, health and safety, sanitation, and service standards; complete inventory checks and departmental reports; and work closely with culinary, stewarding, front office, and other hotel teams to ensure the operation runs effectively and efficiently. The position is expected to create annual and semi-annual business plans, strategies, and controls, including revenue maximization, cost control, labour planning, and management development.
Qualifications
• Previous accomplished experience as a Food & Beverage Manager or Assistant Restaurant Manager in a comparable high-volume hotel, buffet, or resort restaurant environment
• Four to five years of progressive food and beverage leadership experience, ideally within a unionized environment
• Excellent communication and interpersonal skills to negotiate, influence, coach, and build credibility with the Food and Beverage management team, unionized team members, other hotel and resort leaders, guests, and/or corporate clients
• Commitment and passion to maximizing guest satisfaction in each stage of the guest experience
• Establishes immediate credibility with guests and staff - leads all staff by example
• Willingness/enjoyment to attend to the needs of others
• Contributes to the profitability and guest satisfaction perception of other hotel departments
• Approachable and establishes immediate credibility with guests and staff
• Demonstrate the ability to maintain professional composure at all times, regardless of issue, while performing multiple tasks among staff, multiple guests/multiple items/products
• Employ persuasion and influence to initiate and/or resolve matters
• Ability to lead and supervise a large team of operating staff in a unionized environment
• Demonstrate personal involvement and supervision to ensure the workplace is safe for all guests and staff. Enforces all health and safety/sanitation standards
• Sets the primary example to all Food and Beverage management and staff with respect to outstanding attention to detail, passionate and responsive service to our guests
• Manages in compliance with established resort policies and procedures, the collective agreement, and all applicable local, provincial, and federal laws and regulations
• Implement and manage all related resort programs to ensure compliance with the Standard Operating Procedures including safety and sanitary, licensing, and all related federal and local regulations to ensure optimal levels of service are provided to the guests
Why Work For Canadian Niagara Hotels Group?
No matter which business unit you join or where you begin your career, Canadian Niagara Hotels Group of Companies offers rewarding opportunities for growth. Offering more than 200 different career choices, we provide career training programs and opportunities developed by some of the world’s most valued brands among our 4 business segments – hotels, restaurants, specialty retail and entertainment/attractions. Our team members are empowered to deliver exceptional guest experiences while contributing to the continued success of our organization.
Benefits We Offer Our Associates:
• Comprehensive Health & Medical Coverage: Includes: Prescription Drugs, Dental Coverage, Life and AD&D, Paramedical and Extended Health Care, Out of Country Emergency Travel Insurance AND Assistance, among other benefits.
• Career Growth & Development:Opportunities for professional growth and development through cross training in various roles across multiple business properties.
• Associate Hotel and Dining Discounts: Enjoy Friends & Family hotel rooms and dining discounts at world renowned hotels, available only at properties operating under a brand name.
• Ontario Attractions Reciprocal Program: Enjoy access to exclusive free or discounted admissions to other member locations across Ontario.
• Convenient Parking - Complimentary or reduced-rate parking, based on the specific location.
• Easily Accessible By Public Transit: Several Niagara Region Transit stops within a short walking distance.
This is “Where Great Careers Happen” – Join a Team That Empowers You To Make A Difference, Deliver Results, And Grow Your Career. Take the Next Step In Building Your Career With Us!
https://canadianniagarahotelscareers.ca/
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Placement within the hiring range is based on skills, experience and accomplishments in comparable roles
We confirm that we do not use AI in screening of applicants, and this position is an existing vacancy
We thank all applicants for their interest, however, only those selected for an interview will be contacted
We are committed to creating an accessible and inclusive environment by providing equal opportunity to candidates of all abilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

To learn more about Canadian Niagara Hotels Group of Businesses or view other current and future job opportunities please visit CNHCAREERS.CA

We also understand that diversity includes people with disabilities who might require reasonable accommodation in order to fully participate and contribute to their full capabilities or candidates for employment interested in reviewing or receiving information pertaining to careers at Canadian Niagara Hotels. This includes being able to fully participate in the Resort’s candidate selection process, including personal interviews in many circumstances, wherever possible and practical. If you would like to receive information in another format or other communications supports please send an email to hr@niagarafallshotels.com or by telephone at 905-374-4446 extension 4850.