Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.
At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.
Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.
About our property:
The iconic Arizona Biltmore is located in the heart of the prestigious Biltmore neighborhood in Phoenix. The resort was named the “Jewel of the Desert” since its opening on February 23, 1929. This gorgeous 39-acre property reopened in May 2021 after undergoing a $150 million restoration. It has over 700 rooms, over 200,000 square feet in banquet space spread out over the beautiful property, 9 food and beverage outlets (including 2 restaurants, 2 bars, 2 poolside bars, a gelato shop/café, and in-room dining), a luxury spa, and 7 pools including a 65' waterslide. Arizona Biltmore is a LXR Hotel & Resort by Hilton which is a hand-selected collection of unique luxury hotels, offering bespoke service and personal adventures in the world’s most intriguing locations. With this, as a team member you will receive the Go Hilton travel benefits in addition to Pyramid's travel benefits. Learn more about our incredible benefits here. Want to learn more about Arizona Biltmore? Hotel Website, Instagram, Facebook
What you will have an opportunity to do:
The Food and Beverage Manager supports the General Managers and Food & Beverage leadership in overseeing the daily operations of assigned Food & Beverage outlets. This role ensures prompt, professional, and high-quality service is delivered to guests while helping to lead a motivated, guest-focused team. The Food and Beverage Manager plays a key role in team supervision, service standards, guest satisfaction, training, financial performance, and operational excellence. This position may support multiple venues throughout the resort based on business needs.
ESSENTIAL FUNCTIONS
Manage the daily operations of assigned Food & Beverage outlets, ensuring smooth and efficient execution of all services.
Supervise and support team members including servers, order takers, and runners during all shifts, ensuring adherence to service standards, operational procedures, and luxury hospitality expectations
Coordinate with culinary, stewarding, housekeeping, engineering, and other resort departments to ensure seamless operations and exceptional guest experiences.
Act as the point of contact during shifts to handle guest requests, complaints, and service recovery professionally and promptly.
Maintain product quality and presentation standards in alignment with hotel brand expectations.
Assist in creating schedules, managing time-off requests, and adjusting coverage based on business needs according to Pyramid Global Labor Standards.
Train new staff and provide ongoing coaching to support development and consistency in service delivery.
Lead, coach, and develop Food & Beverage team members while maintaining clear expectations, providing consistent feedback, recognizing strong performance, and holding individuals accountable for meeting operational and luxury service standards
Partner with Lead Bartenders and beverage leadership to execute cocktail and beverage programs, including menu rollouts, training, recipe adherence, quality control, and ongoing team accountability.
Monitor inventory and support par level maintenance for all supplies and equipment.
Ensure compliance with health and safety standards and all sanitation policies.
Review daily reports, logs, and shift handovers to stay aligned with departmental goals and service trends.
Maintain bar operational standards, including beverage inventory and controls, pars, preparation, batching, cleanliness, organization, equipment, and opening and closing readiness.
Lead by example with a hands-on approach to operations, including the ability to step into bartending, service, and other operational positions when necessary to support the team and guest experience.
Support beverage operations within assigned outlets, ensuring consistency in cocktail execution, recipes, presentation, batching, mise en place, bar organization, cleanliness, and overall beverage quality.
Conduct Audits of service, ensuring that we are delivering Forbes Standards.
Provide operational leadership in any Food & Beverage outlet or resort event as assigned by Food & Beverage leadership based on business demands.
Complete required administrative responsibilities, including scheduling support, payroll review, inventory documentation, purchasing, shift reports, daily logs, departmental communication, and attendance at required leadership meetings.
Maintain an active and visible presence on the floor during service periods and peak business hours to support team members, monitor service execution, engage with guests, and ensure adherence to luxury service standards.
**This position will work evenings and nights**
What are we looking for?
EDUCATION
High School Diploma or GED required?
At least two (2) years of college education, preferred
EXPERIENCE
At least two (2) years of food and beverage supervisory experience, required
Prior management experience, preferred
Luxury hotel experience, preferred
LICENSES OR CERTIFICATES
Arizona Food Handlers or Safe Serve Certification within 90 days of hire
Title 4 Liquor Training or TIPS Training completion upon hire or within 90 days of hire
Compensation:
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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Pyramid Global Hospitality (“Pyramid”) is a leading hotel management company, operating in the US, Caribbean, and Western Europe. With portfolio revenues exceeding $3 billion, Pyramid manages 220 hotels, resorts, and conference centers, both branded and independent. The firm maintains offices in Boston (Headquarters), Cincinnati, Houston, and London. Additional information about Pyramid can be found at www.pyramidglobal.com
In 2021, Pyramid partnered with Benchmark Resorts and Hotels to add an additional 59 Managed or Asset Managed Resorts and over 10,000 additional team members. The two companies share the same company culture, values and philosophies. We are growing and Opportunities abound!
What really sets us apart from its competitors is our reputation as an employer. Professional growth is not just possible throughout the company but planned and encouraged. The Leadership Team at Pyramid consider team member development its first priority, understanding that success is only achieved in a workplace where every contributor is respected and recognized. This is why we deliver superior results.
There is opportunity to work directly with senior leaders, experience stretch assignments and learn hospitality management from industry giants. You will come to know a distinctive people centric culture that is at the core of all we do. The decisions we make and the paths we take are bound by a commitment to our Owners, Associates, Customers and the Communities where we work. We attract the most talented associates in the industry, and actively encourage candidates with a “hospitality spirit” who may be thinking about a career change to join our team.
