Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.
At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.
Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.
About our property:
Welcome to the The Belgrove, a distinguished new 4-Diamond resort property in the Pyramid Global Hospitality portfolio. Located in the heart of West Palm Beach, our resort features 150 elegantly designed rooms and villas, multiple exquisite restaurants, a world-class spa, and a stunning golf course. This isn't just a place to work; it's a dynamic and rewarding experience. At The Belgrove, we pride ourselves on providing exceptional service and creating memorable experiences for our guests. As a member of our team, you'll have the opportunity to work in a supportive and inspiring environment, surrounded by the beauty and energy of West Palm Beach. We offer positions across various departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more. Joining our team means joining a close-knit community that values teamwork, professionalism, and a passion for delivering outstanding service. We provide comprehensive training programs to ensure our employees have the skills and knowledge to excel. If you are a dedicated and enthusiastic individual with a passion for hospitality, we invite you to explore the exciting career opportunities at The Belgrove. Take the first step towards a rewarding career by applying today!
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What you will have an opportunity to do:
We are seeking a passionate hospitality professional; strengths in service, thorough knowledge ofthe guest experience, and exceptional Beyond compareservice attitude, for the position ofFood & Beverage ManagerTheFood & BeverageManager will lead the diningroom andoversee the flawless execution of superior service while ensuring all company policies and standards are met
In addition to performance of key responsibilities and supportive functions, this position may berequiredtopossessa combination of the following skills and experiences:
Requires working knowledge of Full-Service Restaurant operations, fine dining core standards, and the standard operating procedures.
Strong organizational and analytical skills, along withdemonstratedability to multi-task and prioritize in a fast-paced work environment.
Demonstrated ability to work with maximum efficiency,accuracy,and attention to detail.
Ability to effectively lead and work cohesively as part of a team.
Ability to exercise sound logic and judgment in evaluating situations andutilizingappropriate resources
Must be self-directed,motivatedanddemonstrateexceptional customer service and interpersonal skills.
Ability to communicate effectively in the English language, both verbally and in writing. A second language is desirable.
Must have experience in all Microsoft Office and industry relevant systems such as Micros.
THE WHY
The primary responsibilities for theFood & Beverage Managerwillinclude but are not limited to:
Assist the RestaurantGeneralManager inleadingthe daily operations of the restaurant, whilemanagingthe day-to-day activities and assignments of theFront and Heart of theHouse staff
Organize andassistwith conductingpre-shift and departmental meetings, communicating information to the team members, such as house count and menu changes.
Create weekly schedules to ensure proper coverage to service expected business levels.
Work seamlessly, collaboratively and in tandem with the Restaurant General Managertocreate memorable dining experiences for our guests.
Execute all policies accuratelywith improvement to quality,service,and operations.
Engage in ongoing development of Front of the House staff while holding theteamaccountable for performance andmaintainingstandards.
Assistin developing training programs
Achievequality and guest satisfaction goals; respond in a courteous and prompt manner to all guest questions,complaints,and/or requests.
Promoteteamwork and quality service through daily communication and coordination with other departments.
Ensureconsistent adherence to ForbesFive-Star service andBelgrove Resortbrand standards,ensuring elevated products and servicearedelivered.
Must be presenton the floor during peak business periods, to ensure guest satisfaction
Consistently deliverhigh standardsof care to existing customers andto promotefurther business by exceeding customer expectations where possible.
Create an environment of engagement for team members, while being a liaison between team members and management.
Assist theRestaurantGeneralManagerwith specialprojects asassigned.
What are we looking for?
Must have at leastfive(5) or more years of leadership experience in a full-service restaurant, with experience infine dining or upscale serviceenvironmentpreferred,anotherrelated/equivalent field may be considered.
Preferably TIPS andServSafeCertification
Associateor bachelor'sdegree, preferably specializing inHospitality, Food & Beverageand orequivalentexperienceisrequired
Compensation:
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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Pyramid Global Hospitality (“Pyramid”) is a leading hotel management company, operating in the US, Caribbean, and Western Europe. With portfolio revenues exceeding $3 billion, Pyramid manages 220 hotels, resorts, and conference centers, both branded and independent. The firm maintains offices in Boston (Headquarters), Cincinnati, Houston, and London. Additional information about Pyramid can be found at www.pyramidglobal.com
In 2021, Pyramid partnered with Benchmark Resorts and Hotels to add an additional 59 Managed or Asset Managed Resorts and over 10,000 additional team members. The two companies share the same company culture, values and philosophies. We are growing and Opportunities abound!
What really sets us apart from its competitors is our reputation as an employer. Professional growth is not just possible throughout the company but planned and encouraged. The Leadership Team at Pyramid consider team member development its first priority, understanding that success is only achieved in a workplace where every contributor is respected and recognized. This is why we deliver superior results.
There is opportunity to work directly with senior leaders, experience stretch assignments and learn hospitality management from industry giants. You will come to know a distinctive people centric culture that is at the core of all we do. The decisions we make and the paths we take are bound by a commitment to our Owners, Associates, Customers and the Communities where we work. We attract the most talented associates in the industry, and actively encourage candidates with a “hospitality spirit” who may be thinking about a career change to join our team.
