Job Description
About THG Ingenuity
THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment.
Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble.
THG Experience
THG Experience curates a portfolio of exceptional hospitality destinations where considered design, world-class facilities and intuitive service come together.
Each space is crafted with intention - from beautifully designed interiors and industry-leading wellness facilities to chef-led dining and thoughtfully delivered experiences. Our venues set the tone for modern luxury.
King Street Townhouse Hotel
In the heart of Manchester, King Street Townhouse is a luxury boutique hotel where heritage architecture meets contemporary elegance. Set within a striking Grade II-listed building, offering refined city stays, destination dining and memorable events.
Guests experience elegant bedrooms and suites, destination dining, a tranquil spa with thermal facilities, a state-of-the-art gym, private cinema and beautifully appointed event spaces designed for weddings, celebrations and corporate occasions. Explore more about King Street Townhouse Hotel here.
Food and Beverage Manager - King Street Townhouse Hotel & Spa
Reports to: General Manager
Role Purpose
The Food & Beverage Manager is a senior operational leader responsible for driving service excellence, commercial performance, and guest experience across all F&B outlets at King Street Townhouse Hotel & Spa. This is a highly operational, floor-focused leadership role, requiring constant visibility during service. The F&B Manager leads from the front, taking ownership of live operations, shift leadership when required, and ensuring exceptional standards are delivered consistently across restaurant, bar, and events. The role also requires hands-on involvement in conferences, private dining, and weddings, ensuring seamless execution of all high-profile events.
Key Responsibilities
1. Hands-On Leadership & Shift Ownership
2. Guest Experience & Luxury Service
3. Food & Beverage Operations
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Oversee restaurant, bar and banqueting operations
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Work closely with the Executive Chef , Head of Pastry and Bar Manager to ensure quality, timing, and presentation standards
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Implement, maintain and ensure consistent adherence to SOPs, brand standards, and operational procedures
- Maintain full operational readiness across all outlets at all times
4. Events, Weddings & Banqueting
- Take a hands-on leadership role in conferences, private dining, and weddings when required
- Lead or support live event delivery to ensure flawless execution
- Coordinate closely with kitchen, events, and sales teams for seamless delivery
- Act as senior operational lead during key or high-profile functions
- Ensure all events reflect the boutique luxury positioning of the hotel
5. Team Leadership & Culture
- Lead, coach, and develop the F&B team through daily visible engagement
- Build a high-performance, guest-focused culture rooted in pride and accountability
- Support recruitment and onboarding with a strong focus on attitude and service mindset
- Foster a respectful, inclusive, and motivated team environment
6. Financial & Commercial Performance
- Drive revenue growth and profitability across all F&B outlets
- Manage labour, stock, and cost controls effectively
- Optimise rota planning in line with business levels
- Ensure accurate billing, stock management, and waste control
- Balance commercial performance with uncompromising guest experience
7. Standards, Compliance & Operational Excellence
- Ensure full compliance with food safety, hygiene, licensing, and health & safety regulations
- Uphold luxury boutique brand standards across all F&B areas
- Maintain immaculate presentation and operational readiness at all times
- Ensure consistent SOP adherence and audit readiness
8. Leadership & Collaboration
Key Attributes & Experience
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Experience in luxury 4★/5★ or boutique hotel F&B operations and restaurants
- Strong background in hands-on, floor-based leadership and shift management
- Proven ability to lead or support live events, weddings, and private functions
- Confident operating in high-pressure, service-led environments
- Strong commercial and operational awareness
- Exposure to AA Rosette / Red Star / LQA environments desirable
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Strong leadership presence, communication skills, and emotional intelligence
THG Ingenuity is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.
THG Ingenuity is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.
Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG Ingenuity please contact one of our Talent team to discuss further.
