Job Description

Join us at Accor, where life pulses with passion!

Think you have that 'sparkle' and 'can-do' attitude we look for in all of our Team?

Then we want to hear from you!

The Mercure Newcastle George Washington Hotel Golf and Spa is an independently owned hotel, golf and leisure complex located on the outskirts of Newcastle upon Tyne. We are part of Mercure Hotels, a brand of Accor Hospitality, Europe's leading hotel group with over 7000 hotels. The Washington-based hotel offers a convenient location for visitors to the Tyne and Wear region with easy access to the major road network and within 15 minutes of Newcastle upon Tyne, Sunderland and Durham.

The Mercure Newcastle George Washington Hotel has many busy outlets including the Carter and Fitch Smokehouse Pizzeria destination restaurant, Golf Clubhouse Bar, Halfway House Snack Bar, three large banqueting rooms and various smaller meeting rooms.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitalityis a work of heart,​
Join us and become a Heartist®.

We are looking to recruit a highly motivated and experienced Food and Beverage Manager who is professional with high standards, along with an excellent knowledge of food and beverage.

As Food and Beverage Manager you will support the Deputy General Manager in all day to day operations, ensuring the smooth running of this hotel, with a very strong focus on food and beverage operations. Responsible for departmental costs, stock control, this is a 'hands-on' role which requires the applicant to be focused on excellent customer care.

Key Responsibilities

• Oversee all functions, weddings and events are run smoothly and efficiently.
• Cover Duty Manager shifts, including breakfast, depending on business requirements
• Providing a friendly, courteous and professional service at all times
• Manage and provide direction to all Food and Beverage employees during shifts
• Ensure each customer receives impeccable service
• Contributing to the creation of new food and drink offerings
• Delegating tasks and checking their execution
• Ensure a highly customer focused environment, by building a focused team in all areas of the hotel
• Possessing a depth beverage knowledge such as wines, cocktails and spirits
• Supervise the set up and breakdown of the outlets and meeting event spaces.
• Undertake monthly stock takes and overseeing and ordering of stock
• Responsible for H&S, FSA requirements, Allergy Laws and Hygiene ratings

Employee benefit card offering discounted rates in Accor worldwide

Learning programs through our Academies and the opportunity to earn qualifications while you work

Opportunity to develop your talent and grow within your property and across the world!

Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

Lead, mentor and train the Food & Beverage Operations team

Ensure Food & Beverage relevant brand standards are maintained

Strategize on new products and service offerings

Create unforgettable experiences for our guests"

Qualifications

Must haves:

• Proven experience a similar MICE lead hotel property upward of three star
• You must have a strong food and beverage management background
• A very high level of personal presentation is essential within this position.
• Excellent customer focus with outstanding interpersonal and communication skills with guests & staff.
• The ability to motivate and inspire the team to exceed customer expectations.

Key Skills, Qualities & Experience

• Hands on approach to work, always being productive and looking to improve
• Have a real flair and passion for service and working with quality products and interesting menus
• Personality combined with the ability to engage everyone around you and build long-term rapport with both the guests and your colleagues
• Enthusiastic, quick thinking and welcoming personality
• A great knowledge of food and drinks
• Ability to mentor and supervises junior staff
• Ability to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service delivery
• Detail orientated and drives standards
• Possess a positive attitude and a desire to learn
• Ability to meet deadlines and work under pressure
• Friendly, courteous and helpful with excellent communication skills
• Motivated to go the extra mile for guests and colleagues
• Use of own initiative with willingness to go above and beyond in supporting the wider Hotel team

Additional Information

Your team and working environment:

Benefits

We offer a wide range of benefits and have excellent opportunities for career development and provide exceptional training programmes for all employees:

• Complimentary uniform
• Complimentary meals whilst on duty
• Complimentary employee car parking
• Complimentary onsite gym
• 28 days annual leave (including bank holidays)
• Professional development opportunities at all levels

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.