Job Description

Essential Duties and Responsibilities

• This new role as a Head of Department you will be responsible for a Manager on Duty shift as scheduled; perform the duties in a manner in compliance with the MOD policy
• Responsible for the day-to-day operation of the Food & Beverage Department according to Hotel’s policies and procedures.
• Responsible for the standards of service delivered to the guest by F&B employees. Ensuring the quality of service in accordance with the company standards.
• Ensure that all the F&B sections are organized, perform their duties and maintain their areas and equipment in a manner in compliance with the company policy and instructions as directed.
• Arrange for maintenance and repair of equipment and monthly contract cleaning for all food and beverage areas
• Take an active role in pre-cons and post-cons to effectively track group and function outcomes for improvement opportunities
• Monitor inventory, track overtime, and maintain employee files
• Approve all F&B requisitions so as to ensure that they are prepared properly and placed in a proper and timely manner in compliance with company´s instructions.
• Ensure that all F&B areas are inspected in a timely manner and are in compliance with company´s standards by checking for quality.
• Maintain the highest level of cleanliness and sanitation throughout all Food and Beverage areas as prescribed.
• Oversee the overall operation of the inventory as per company´s instruction, including but not limited to rotation, preparation, distribution and bookkeeping.
• Responsible for the final delivery of all F&B products in accordance with company´s standards.
• Responsible for the overall implements of all F&B policies and procedures pertaining to employees, work manuals, sanitation requirements, consumptions, costs, qualities, menus, special parties and others.
• Delegates and follows-up effectively
• Responsible for amenity deliveries to guests, F&B functions/meetings
• An active participation in marketing of the F&B facilities/offerings to improve revenue and customer loyalty; ensure F&B rep in lobby daily from 11am – 1pm and 3pm-4pm to solicit business for Crusoe’s
• Ensure weekly that there is a scheduled meeting with accounts/store/purchasing to discuss any pertinent concerns/or highlighting any special orders for upcoming events/functions.
• Take responsibility for ordering supplies, stock rotation, and return of any sub-standard items and the end of the month inventory count
• Ensure that an accurate reservation system is in place
• Assist in preparing proper forecasting and reach desired revenues for all restaurants and bars.
• Maintain budgetary requirements and prepare payroll and monitor wastage process in order to effectively monitor and control expenses
• Prepare monthly reports and ensure accuracy and timely submission.
• Prepare weekly reports for HOD and submit them by 10:00 am prior to the meeting
• Maintain a smooth interaction between the department heads at all times.
• Schedules monthly food and beverage meeting service staff meetings to ensure pertinent information is disseminated accurately, obtain feedback and address any concerns in the department, weekly meetings with your supervision team
• Ensure that all Team Members in your department receive a complete familiarization, on-boarding and training for their positions when employed.
• Creates development plan and coaches the assistant managers/supervisor to achieve their high potential
• Review and prepare performance evaluations of all manager/supervisor as well as approving all evaluations submitted by the manager/supervisor for F&B employees as per company´s instructions. To ensure that all Team Members with-in the department are periodically evaluated (every 6 months).
• Maintain effective cost control in all areas of the F&B department.
• Counter sign all purchases requests.
• Approve on a regular basis all overtime payments as prepared by the department heads and compare those figures to approved budgets; submit any variances with detailed explanations.
• Assists guests in any special request, including but not limited to parties, special functions, special dietary requests.
• Manage all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
• Develop specific goals and plans to prioritize, organize, and accomplish your work.
• Coordinate cleaning programs in all F&B areas (including general cleaning), identifying trends and making recommendations for improvements.
• Provide services that are above and beyond for customer satisfaction and retention.
• Manager and ensure all communications pertaining to our colleagues are disseminated and shared timely from management/HOD meetings and HR communications
• Ensure the communication board is updated consistently
• Improve service by communication and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Manage day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers daily.
• Takes a proactive approach when dealing with guest concerns.
• Arrange for maintenance and repair of equipment
• Liaise with the Accounts Department to ensure invoices are forwarded promptly and are correct; and that cash, room charges and credit card procedures are being adhered to
• Ensure all personnel are accountable for their actions and results
• Liaise with Human Resources Department regarding recruitment needs, staff training and employee relations
• Ensures the F&B Department is complaint with all brand standards
• Stay up to date with new F&B trends and Choice revisions to the brand standards/offerings
• Reviews guest satisfaction platform results with employees to improve customer satisfaction and retention. Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Comprehends budgets, profit and loss statements and payroll progress report and detailed any variances thereof.
• Guide, counsel and discipline employees as needed and ensure all employees are treated respectfully and fairly
• Is committed to improving all aspects of the operation daily
• Perform any and all duties required in the day-to-day operations; and other related duties as assigned.