Job Description

JOB SUMMARY

The Food & Beverage Houseman Supervisor is responsible for overseeing the daily activities of the Food & Beverage Houseman team to ensure that all restaurants, bars, equipment, and designated work areas are maintained in accordance with Ocean Hotels’ standards, AAA Five Diamond requirements, and Leading Quality Assurance (LQA) standards.

RESPONSIBILITIES

Service Excellence

• Ensure full compliance with AAA Five Diamond standards, LQA requirements, and all Ocean Hotels policies, procedures, and operational standards.
• Supervise and coordinate the daily activities of the Food & Beverage Houseman team, ensuring duties are assigned fairly, operational priorities are addressed, and tasks are completed efficiently within established timelines.
• Conduct regular inspections of restaurants, bars, storerooms, and designated Houseman quarters to ensure cleanliness, sanitation, presentation, and organization meet established standards.
• Ensure daily checklists are completed accurately, assigned tasks are verified before the end of each shift, and completed checklists are submitted to the Restaurant Manager for review, sign-off, and filing at the end of each working week.
• Monitor the condition and presentation of assigned areas, promptly correcting deficiencies and ensuring cleaning activities are completed with minimal disruption to guests and hotel operations.
• Ensure restaurant and bar equipment, furniture, fixtures, and designated areas are properly cleaned, maintained, organized, and ready for operational use.
• Monitor stock levels of cleaning chemicals, equipment, linen, and other operational supplies to maintain established par levels and ensure timely replenishment.
• Coordinate the collection and distribution of supplies from the storeroom to restaurants and bars, ensuring storage areas remain clean, organized, and accessible.
• Ensure cleaning chemicals and supplies are properly labelled, stored, handled, and used in accordance with established safety procedures.
• Identify and report supply shortages, damaged equipment, maintenance requirements, and other operational concerns to the appropriate manager in a timely manner.
• Promote the proper use and care of departmental equipment and supplies to minimize waste, loss, and unnecessary replacement costs.
• Coordinate and supervise the Houseman team's assistance with function setups, event breakdowns, and other Food & Beverage activities, ensuring furniture and equipment are safely transported, positioned, and stored according to operational requirements.
• Oversee the collection and transportation of soiled linen to the laundry and the timely distribution of clean linen to the appropriate restaurants and bars.
• Ensure linen is washed, dried, folded, and stored appropriately, and that function areas are cleaned and restored to the required standard following events.
• Ensure all Housemen comply with company policies and procedures relating to health and safety, fire prevention, hygiene, sanitation, and workplace conduct.
• Monitor compliance with safe working practices, including the handling of chemicals and equipment and the lifting, carrying, transporting, and storage of heavy items.
• Reinforce departmental safety and emergency procedures, address unsafe practices promptly, and escalate serious concerns to management.
• Report maintenance issues, damaged equipment, hazardous conditions, and other safety concerns promptly to the Restaurant Supervisor, Restaurant Manager, or Manager on Duty.
• Ensure designated Houseman quarters are maintained in pristine condition and used appropriately at all times.
• Ensure outstanding tasks, operational requirements, and relevant concerns are communicated effectively during shift handovers.
• Provide leadership and operational support in the absence of the Restaurant Supervisor or Restaurant Manager, as required.
• Maintain confidentiality and professionalism in all work-related matters.
• Perform any other ancillary, reasonable, and related duties as assigned by management.

Emotional Intelligence

• Flexibility and adaptability to changing clientele and environment.
• Professional deportment - Always promotes him/herself in keeping with the high standards of appearance and conduct.
• Must possess the ability to communicate effectively and warmly with guests and team members.
• Strong interpersonal skills are necessary to be successful.
• Must be able to cultivate positive relationships with hotel guests to make their experience memorable and team members.
• Ability to understand and carry out oral and written instructions and request clarification when needed.
• Ability to assign and delegate work tasks fairly and ensure that they are completed within deadlines.
• Ability to lead the team in the absence of the restaurant manager
• To ensure that any challenges or obstacles faced are escalated to the restaurant manager.
• Develop and maintain positive working relationships with others, support the team to reach common goals, and listen and respond appropriately to the concerns of other employees.

Training and Development

• To attend and participate in any training programs as directed by the Human Resources team, Restaurant Manager and/or Food & Beverage Manager/Director.
• To attend Fire/ Emergency Training Program and to ensure that the hotel's and department's fire and emergency procedures are understood.
• To actively participate in an evaluation of your performance by means of an appraisal with your leadership team. In order to correct weaknesses, encourage strengths and work to achieve personal and professional goals.
• To thoroughly review and understand the information contained within the Ocean Hotels Employee handbook since as an employee of Ocean Hotels Barbados, you are governed by the rules and stipulations contained within

Requirements

• A minimum of 2 years’ experience in a Houseman, Stewarding, Housekeeping, or similar operational role within the hospitality industry.
• Previous supervisory or team-leadership experience is preferred.
• Knowledge of cleaning and sanitation procedures, safe chemical handling, workplace safety, and proper equipment maintenance.
• Excellent attention to detail and commitment to cleanliness, presentation, and operational standards.
• Effective time management, organization, and task-prioritization skills.
• Ability to identify and address operational deficiencies, exercise initiative, and escalate concerns appropriately.
• Strong interpersonal skills and the ability to interact professionally with guests, team members, and management.