Job Description

JOB TITLE:

Food & Beverage Host

GRADE/FLSA STATUS:

H8-Non-Exempt

BADGE TYPE/COLOR:

Work Permit-Peach

DIVISION:

Food & Beverage

DEPARTMENTS:

Selu Garden Café, The Smokehouse Coop, Gordon Ramsay, Lobby Café, Guy Fieri, Food Market, Brew Brothers, Amici Italia, Truffles Pub

REPORTS TO:

Supervisor, Food Service

WE ARE CAESARS

At Harrah’s Cherokee Casinos, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

• Our Mission: “Create the Extraordinary.”
• Our Vision: “We create spectacular worlds that immerse, inspire, and connect you. We don’t perform magic; we create it with excellence.”
• Our Values: “Blaze the Trail, Together We Win, All-In on Service.”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the well-being of our Team Members and their families, and making positive contributions to the communities in which we operate.

JOB SUMMARY

The Food & Beverage Host creates a warm, welcoming, and efficient first impression for all guests by greeting, seating, and supporting them throughout their dining experience. This role manages the restaurant’s seating flow using ProHost or other computerized reservation systems, provides menus and information on specials, and assists with guest inquiries or concerns. The Host helps maintain a clean and organized front‑of‑house environment, supports servers and bartenders with basic service tasks, and contributes to responsible alcohol service in accordance with EBCI liquor laws. The position upholds all regulatory, departmental, and company policies while promoting the service culture, values, and Code of Commitment of Caesars Entertainment.

HOW YOU WILL CREATE THE EXTRAORDINARY

Living Our Values

• Demonstrate the organization’s mission, values, ethics, and service culture through daily actions and interactions.
• Support departmental goals by following established procedures, standards, and work practices.
• Identify basic issues or inefficiencies and communicate them to supervisors to support continuous improvement.

Operational Excellence

• Perform daily tasks accurately, efficiently, and in accordance with departmental procedures and quality standards.
• Follow direction on task assignments, workflow priorities, and operational requirements to support smooth operations.
• Maintain compliance with policies, safety guidelines, and regulatory requirements, reporting concerns promptly.

Quality & Performance

• Use resources responsibly by minimizing waste, following inventory procedures, and maintaining proper documentation.
• Meet performance expectations related to productivity, accuracy, and service quality.
• Support process improvements by adopting new procedures and providing feedback when requested.

Guest Experience & Brand Excellence

• Provide friendly, professional, and responsive service that reflects the organization’s brand and service expectations.
• Assist guests, Team Members, or internal partners promptly and courteously, escalating concerns when needed.
• Help maintain a clean, organized, and welcoming environment that enhances the overall experience.

Teamwork & Growth

• Contribute to a positive, respectful, and collaborative work environment through teamwork and open communication.
• Participate in training and skill‑building activities to support personal growth and job proficiency.
• Demonstrate reliability, accountability, and professionalism that strengthen team performance.

WHAT YOU WILL NEED

• Must be 18 years of age or older.
• High school diploma or GED preferred.
• Six months prior food service experience preferred.
• RASP certification is required.*

*Can be completed within 30 days of the hire date.

ADDITIONAL REQUIREMENTS

• Strong guest service, communication, decision‑making, and teamwork skills; able to multitask, prioritize, and work closely with others while remaining adaptable, eager to learn, and receptive to direction.
• Professional appearance with high personal hygiene standards; proficient with Microsoft applications, including Excel; extremely detail‑oriented with a strong work ethic and desire for continued growth.
• Able to remain mobile throughout the casino, stand for extended periods, perform frequent physical movements, lift up to 25 pounds, and respond to visual and auditory cues.
• Effective in fast‑paced, high‑pressure environments; able to communicate clearly in English and follow instructions accurately.
• Comfortable working amid varying noise, temperature, lighting, crowds, and air quality (including secondhand smoke), with flexibility to work evenings, weekends, and holidays.

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting guests or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

EQUAL EMPLOYMENT OPPORTUNITY

Harrah’s Cherokee Casinos is an enterprise of the Eastern Band of Cherokee Indians and is an Equal Opportunity Employer.

5.20.26