Job Description

Harrah’s Cherokee Casino Resort Position Description

POSITION TITLE: Food & Beverage Host

DEPARTMENT: Selu Garden Café, The Smokehouse Coop, Gordon Ramsay, Lobby Café, Guy Fieri, Italian

GRADE/FLSA STATUS: H8-Non-Exempt

BADGE TYPE/COLOR: Work Permit--Peach

REPORTS TO: Supervisor,Food Service

SUPERVISES: N/A

Provide excellent service to restaurant customers.

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Greet guests; seat them in restaurant according to rotation schedule

2. Ability to operate ProHost or a computerized seating and reservation system

3. Provide guests with menus and inform them of specials

4. Keep work area neat and clean

5. Handle/solve guests’ concerns

6. Build relationships with customers

7. Abide by appearance standards

8. Delight our guests with outstanding service

9. Ensure service recovery activities

10. Exhibit sound decision-making with emphasis on motivating team and maintaining high morale

11. Participative member of the team by volunteering and being involved with projects, committees, and task forces by providing input and suggestions

12. Take drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests
13. Assist Server by taking initial beverage order when necessary
14. Assist Service Assistants &/or Servers with clearing, cleaning & resetting tables as needed
15. Monitor guest consumption of alcohol and intervenes as needed according to guidelines
16. Follow guidelines of the EBCI liquor laws as defined by the Tribal ABC Board

17. Adhere to regulatory, departmental and company policies/procedures in an ethical manner

18. Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values

MINIMUM QUALIFICATIONS:

1. High school diploma or GED required

2. Six months prior food service experience preferred

3. CARE certified

4. Must demonstrate the following essential knowledge and skills:

5. Upbeat positive attitude

6. Legible handwriting

7. Willing to learn and be adaptable

8. Ability to add, subtract, multiply, or divide quickly and correctly

9. Excellent customer service and communication skills required

10. Attention to detail/observant

11. Documented teamwork behaviors and attitudes

12. Neat, professional appearance with excellent personal hygiene

PHYSICAL, MENTAL, ENVIRONMENTAL DEMANDS:

1. Must be able to attend to multiple priorities simultaneously

2. Must be able to be on feet for 8 hour shift

3. Must be able to bend, reach, kneel, twist and grasp

4. Must be able to respond to visual and aural cues

5. Must be able to read, write and speak English

6. Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including second hand smoke

7. Must be able to work a flexible schedule including weekends, evenings and holidays

This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah’s Cherokee Casino Resort reserves the right to make changes in the above job description whenever necessary. 1.13.26