Job Description

Under the direction of the Food & Beverage Supervisor and Management Team, this position is responsible for providing food and beverage service to guests with an upbeat and positive attitude. The Food & Beverage Host/Hostess is responsible for seating guests, maintaining and recording daily sales on the P.O.S system in a friendly and professional manner. Above all, this position must lead by example to create Great Experiences and Memories for all guests and colleagues

Key Accountabilities:

• Provides exceptional customer service to all internal and external customers in an upbeat, positive and professional manner.
• Demonstrates thorough knowledge of all food and beverage items available at the restaurants and food hall.
• Processes all cash and credit card transactions utilizing the P.O.S. system.
• Ensures accurate cash handling and balancing of sales and/or cash float at the end of the shift.
• Identify opportunities to upgrade products and maximize upselling opportunities to increase revenue.
• Attends cash and serves guests in a timely and professional manner.
• Wipes and clears tables to ensure cleanliness in the food hall and buffet dining area.
• Welcome and greet guests; answer general inquiries relating to food, beverages and other restaurants on the premise.
• Maintains clean service areas and stocks shelves as required.
• Reports any irregular/suspicious activities, malfunctions and hazards to the supervisor immediately.
• Assists other co-workers as requested.
• Seats guests to minimize wait times as required by the management team.
• Understand and follow opening and closing cashier duties.
• Regular cleaning and sanitization of counters, refrigerators, and other equipment in the work area.
• Performs preventive maintenance and cleaning of food and beverage equipment as required.
• Adheres to all AGCO, GCGC, departmental and HR policies as they relate to functions of the role.
• Ensures compliance with licensing laws, health and safety and other statutory regulations.
• Performs other duties as assigned as the Food & Beverage Management Team.

Education and Qualification Requirements:

• High School Diploma or equivalent working experience.
• Valid Smart Serve Certificate required.
• Previous cash handling experience.
• Previous P.O.S system experience an asset.
• Excellent interpersonal, teamwork, customer service and communication skills.
• Must be people-focused and demonstrate a strong commitment to providing exceptional customer service.
• Proactive and solution oriented with a drive to succeed.
• Demonstrate strong initiative, active listening and teamwork skills.
• Maintain a positive working relationship with fellow employees and management as part of a team.
• Ability to multi-task and work under pressure in a fast-paced environment.
• Ability to obtain registration as a Category 2 Gaming Assistant with the Alcohol and Gaming Commission of Ontario.

Work Environment Considerations

• Fast paced with multiple priorities, deadlines and deliverables, exposure to some conflict, distress and noise.

This role requires a flexible schedule that adapts to the business needs of a 24-hour operation; will have non-traditional work hours including some evening and weekend work