Job Description

Crystalbrook Riley is a five-star luxury hotel in Cairns, where contemporary elegance meets a relaxed, tropical spirit.

Always living in the moment, Crystalbrook Riley brings together striking design, thoughtful luxury and a strong connection to place. With an environmentally conscious approach, a celebration of the contemporary and a passion for elevated guest experiences, Crystalbrook Riley offers sophisticated accommodation, vibrant dining, distinctive events and memorable moments shaped by the energy, colour and spirit of Cairns.

Bold, stylish and effortlessly welcoming, Crystalbrook Riley is more than a hotel. It is a place to connect, celebrate and experience luxury with personality.

The Opportunity:

Join the Food & Beverage team at Crystalbrook Riley! With stunning venues including Paper Crane, Calypso Club and Rocco, each offering its own unique character and style, you will be part of a team that delivers bold flavours, creative cocktails and memorable guest experiences.

As a Food & Beverage Guide, you will bring personality, confidence and flair to every guest interaction - from recommending signature dishes to delivering attentive, polished service that reflects our vibrant, modern brand of sustainable luxury.

This part-time role offers 16–24 hours per week, with opportunities to pick up additional shifts. If you thrive in a dynamic, high-energy environment, love connecting with people and take pride in creating exceptional guest experiences, this is the perfect opportunity to grow your career with Crystalbrook Riley.

The Talent:

• You are warm, confident and passionate about creating memorable guest experiences. With a flair for service and a genuine love for food and drink, you bring authenticity, energy and care to every shift.
• Previous experience in food and beverage service, ideally in a hotel, resort or luxury venue
• Strong beverage knowledge, including cocktail preparation and wine service
• Excellent communication and interpersonal skills with a guest-first mindset
• A calm, confident approach in a busy service environment
• Immaculate personal presentation with a friendly, engaging style
• Current QLD Responsible Service of Alcohol (RSA) certification
• Flexibility to work across a 7-day roster, including weekends and public holidays

Why Us:

You will work alongside exceptional people in a supportive, collaborative and agile environment. We are proud to offer a range of industry-leading benefits that support your lifestyle, career and wellbeing including:

• 50% F&B discount across all Crystalbrook restaurants and bars
• $99 room rates and a generous friends and family discount
• Enhanced parental Leave and lifestyle benefits
• A commitment to a green future through enhanced sustainability practices
• Access to our internal mobility program and team reward schemes
• Online learning and training with tailored career development pathways
• A culture of collaboration, elevating experiences and diversity
• Limitless career opportunities in a fast growing, dynamic environment
• Regular service recognition and team engagement events

Crystalbrook Collection is an award-winning hotel development and management company, home to one of Australia’s newest portfolios of distinctive upscale hotels, restaurants and bars.

In just eight years, we have grown to own and manage more than AU$1 billion in luxury hotel assets across New South Wales and Queensland, with exciting new hotels planned for Adelaide and Canberra in 2026 and 2027. With continued ambition for growth across Australia and internationally, Crystalbrook Collection is proudly shaping a bold and distinctive future in hospitality.