Greet guests warmly and assist them in a courteous and professional manner
Ensure prompt and efficient service at all times
Handle guest queries, requests, and complaints effectively
Maintain a friendly and welcoming atmosphere
Set up and maintain buffet/restaurant area as per brand standards
Ensure proper table setting, clearing, and resetting
Assist in food and beverage service (breakfast, lunch, dinner as applicable)
Ensure all service areas are clean, organized, and well-stocked
Follow food safety and hygiene standards (HACCP guidelines)
Maintain cleanliness of workstations and dining areas
Ensure proper handling and storage of food items
Comply with health and safety regulations
Coordinate with kitchen and other departments for smooth service
Support team members during peak hours
Participate in daily briefings and training sessions
Adhere to Holiday Inn Express service culture and grooming standards
Maintain professional appearance and behavior at all times
Ensure consistency in service delivery as per SOPs
IHG Hotels & Resorts [LON:IHG, NYSE:IHG (ADRs)] is a global hospitality company, with a purpose to provide True Hospitality for Good.
With a family of 19 hotel brands and IHG One Rewards, one of the world's largest hotel loyalty programmes, IHG has over 6,300 open hotels in more than 100 countries, and a development pipeline of over 2,000 properties.
Luxury & Lifestyle: Six Senses Hotels Resorts Spas, Regent Hotels & Resorts, InterContinental Hotels & Resorts, Vignette Collection, Kimpton Hotels & Restaurants, Hotel Indigo
Premium: voco hotels, HUALUXE Hotels & Resorts, Crowne Plaza Hotels & Resorts, EVEN Hotels
Essentials: Holiday Inn Express, Holiday Inn Hotels & Resorts, Garner hotels, avid hotels
Suites: Atwell Suites, Staybridge Suites, Holiday Inn Club Vacations, Candlewood Suites
Exclusive Partners: Iberostar Beachfront Resorts
InterContinental Hotels Group PLC is the Group's holding company and is incorporated and registered in England and Wales. Approximately 345,000 people work across IHG's hotels and corporate offices globally.
Visit us online for more about our hotels and reservations and IHG One Rewards. To download the IHG One Rewards app, visit the Apple App or Google Play stores.
