Job Description

Ignite a meaningful career at Westerner Park, where boundless opportunities, professional growth, and personal fulfillment await.

Westerner Park is seeking a Casual Food & Beverage Floor Supervisor to join our dynamic team. The Floor Supervisor plays a key role in ensuring smooth, efficient, and high-quality food and beverage operations during events across concessions, bars, catering, and suites. This hands-on leadership role is responsible for coordinating staff, supporting operations, and delivering exceptional guest experiences in a fast-paced, event-driven environment.

Under the direction of the Assistant Manager, Food & Beverage Services, the Floor Supervisor is responsible for the following:

Event Operations & Execution

• Oversee concessions, bars, catering, and suites to ensure smooth event operations
• Support pre-event setup and post-event teardown, including stocking and cleaning
• Monitor service levels and workflows throughout events, addressing operational issues in real time
• Assist with administrative tasks as assigned by the Food & Beverage Management Team

Team Leadership & Supervision

• Delegate tasks to staff based on business and event needs
• Provide guidance, coaching, and support to front-line employees
• Train new employees on equipment, POS systems, and standard workflows
• Ensure staff maintain proper uniforms, name tags, and professional presentation

Customer Experience & Service

• Maintain high standards of guest service across all service areas
• Address and resolve customer concerns promptly and professionally
• Support a positive, team-oriented environment for both guests and staff

Systems, Inventory & Controls

• Update POS systems as required
• Monitor and authorize voids, returns, and discrepancies
• Track inventory and communicate stock needs to the warehouse team
• Ensure inventory aligns with menu and service requirements

Safety & Compliance

• Ensure adherence to ProServe, Food Safe, and operational policies
• Maintain safe, clean, and organized work areas
• Support proper handling and cleaning of equipment

Communication & Reporting

• Review event memos and communicate operational plans with staff
• Respond to radio and phone communications during events
• Report operational improvements, shortfalls, or issues to management

Explore a career with Westerner Park

Joining our team means being part of an energetic, event-driven environment where every day is different:

• Competitive hourly compensation
• Opportunities to develop leadership skills in food and beverage operations
• Hands-on experience in concessions, catering, and event services
• Vibrant workplace culture with an emphasis on teamwork and guest satisfaction
• Flexible, event-based schedules

Here is what you bring

Required:

• ProServe Certification (must meet legal requirements to serve alcohol)
• Ability to work evenings, weekends, and flexible event schedules
• Strong communication, customer service, and team leadership skills
• Ability to work effectively under pressure in a fast-paced environment

Preferred:

• Food Safe Certification (or willingness to obtain)
• Experience in food & beverage or event-based operations
• Inventory control and POS system experience
• First Aid Certification
• Valid Class 5 Driver’s License

Work Environment

• Fast-paced, high-volume event settings with exposure to noise, large crowds, and variable conditions
• Extended periods of standing and walking; occasional lifting of supplies and equipment
• Flexibility and adaptability are essential

Explore working at Westerner Park, where our culture, hospitality, and atmosphere cater to everyone. Join us in creating memorable moments.

Realize your potential and apply now to start your extraordinary story with us.

Affiliation: Member of the Westerner Employees Association
Compensation: $17.00 to $19.00 per hour

Thank you for your interest in Westerner Park. We look forward to reviewing your application. 

Westerner Park welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodation is available upon request in relation to the materials or processes to be used.