Job Description

At Pullman & Mercure Melbourne Albert Park, We grow through curiosity!

Situated opposite Albert Park Lake, our dual-brand hotel hosts 378 rooms, restaurant, bar, pool, gym and one of the largest conference spaces in Melbourne with 31 conference spaces; offering business and leisure travellers a lavish space to meet and rejuvenate.

Together, We Champion Progress...

At Pullman, Progress is at the heart of what we do!By joining Accor and Pullman & Mercure Melbourne Albert Park, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

At Accor, we believe that hospitality is a work of heart. We understand the ways in which individual passion for our work and a shared sense of accomplishment create a more rewarding experience for our guests. We foster this culture through a diverse and inclusive workplace that values the contribution of each and every member of our team. We are committed to taking positive action in terms of business ethics and integrity, responsible tourism, sustainable development, community outreach, and diversity and inclusion. With an expansive portfolio of iconic hotels and brands, Accor offers boundless opportunities for career advancement and professional development across the globe.

An exciting opportunity has become available for an experienced Food & Beverage Duty Manager to join our Conference & Events operations team, leading the delivery of exceptional banquet and event experiences while driving service excellence and team performance. Reporting to the Food & Beverage Events Manager, you will be responsible for the efficient and smooth operation of the conference and banquet operations; while ensuring a high level of guest and team satisfaction.

• You will form part of the Food & Beverage leadership team providing ongoing support, training and development to team members.
• This is a dynamic role working and managing the Conference & Events operations.
• Work closely with the Food & Beverage Events Manager, Director of Food & Beverage and Hotel Manager to support revenue initiatives and maintain cost controls
• Assist in the recruitment, onboarding and training of new team members which a particular focus on ensuring we maintain brand standards and cultivate an upselling culture
• Meet and greet all conference clients to ensure expectations are met.
• Prepare, manage and assist in facilitating event operational requirements.
• Prepare and manage team members for a smooth operation, including conducting briefings and ensuring grooming standards are met
• Ensure rosters have adequate number of team members for future events.
• Attend all banquet event meetings.
• Effectively handle client feedback and provide a prompt positive outcome.
• Regular interactions with Sales & Marketing team

Qualifications

• 2+ years’ experience within a fast paced Food & Beverage operations.
• Banqueting experience is highly regarded.
• Sound understanding of emerging trends in the industry, with an innovative mindset.
• Strong focus and passion for hotel, food and beverage operations, and guest satisfaction.
• Ability to excel within a busy operation and be able to multitask with a warm friendly approach
• Ability to work a rotating roster, including mornings, evenings, weekends and public holidays.
• Possession of impeccable attention to detail and time management skills.
• Ability to work independently and lead a team to deliver successful operations.
• Flexible and able to embrace and respond effectively to change.
• Ability to facilitate corporate and social events.
• Must hold a valid RSA

Additional Information

Benefits and Perks

• Enjoy exclusive Accor discounts and global benefits, including but not limited to accommodation and food & beverage discounts for you, your family and friends.
• Access to Accor Partner Benefits such as Europcar.
• Discounted onsite car park available
• Access to confidential Employee Assistance Program.
• Inclusive and diverse environment.
• A friendly and supportive work environment.
• Excellent opportunity to further grow and develop your career with an industry leader
• Reward and recognition programs, including Annual Service Recognition and Accor Tenure Milestone recognition
• Mentoring and career development along-side experienced and dedicated professionals.

Apply today to start a conversation and see where your Accor career can take you!

We are unable to provide sponsorship, so Australian working rights are required.