Job Location Eastland Suites Hotel and Conference Center - Bloomington, IL 61704 Position Type Full Time Salary Range $45,000.00 - $50,000.00 Salary/year
Eastland Suites Hotel and Conference Center is now seeking a Food and Beverage Director to join their team! The Food and Beverage Director's main goal is to Maximize hotel profitability and customer satisfaction through Directing and Coordinating activities of the food and beverage department.
Benefits:
Employer Paid Life Insurance
Employer Paid Long Term Disability
Employer Paid Short Term Disability
Paid Time Off
Medical
Dental
Vision
Paid Holidays
401K with employer match
Flexible Spending Accounts (FSA)
Voluntary Accident Coverage
Voluntary Critical Illness Coverage
Voluntary Life Insurance
Job Title: Food & Beverage Director
Department: Food & Beverage
Reports To: General Manager
General Summary:
Maximize hotel profitability and customer satisfaction through Directing and Coordinating activities of the food and beverage department.
Essential Functions:
Department
Coordinate efforts of the Event Department to coincide with volumes in business generated by the Catering/Sales and Rooms Division.
Provide ideas, input, and assistance with the decoration and feel of the Breakfast Area, The Deep End, and Conference Center.
Ensure Food and Beverage is compliant with all Brand Standards and The Snyder Companies’ expectations.
Coordinate with the Chef on updating and keeping the Eastland Suites Hotel Bloomington’s menus fresh and
current.
Operate the Food and Beverage Department under the most cost-efficient means possible without decreasing quality, service or expectations.
Produce approved budget and operate under established guidelines in regard to costs, expenses, sales, and profit for Food and Beverage Department.
Develop, institute, and maintain control of procedures to ensure consistency.
Take immediate action on problems that are encountered in the Food and Beverage Department.
Handles or assists with any guest related concerns and complaints, as well as coordinates the follow up on those complaints.
Give personal attention, take personal responsibility and use teamwork when providing guest service.
Maximize customer satisfaction by ensuring that the written details of all assigned meetings, conventions and banquets are carried out properly.
Monitor, direct, and coordinate effective sanitation, cleanliness, and organization effort in Food and Beverage operating areas; to include maintenance and control of glassware, china, silver, and linen use and supplies.
Establish, direct, and review liquor procedures to ensure adequate security and accountability; presentation and service performance.
Supervise the handling, storage and security of all kitchen and banquet equipment used in any/all functions.
Ability to develop, market and manage special hotel events (ex: Tastings, Honors, Promotions, NYE,
Mother’s Day, Easter)
Personnel
Ensure efficient operation of Food and Beverage functions by coordinating and providing work direction for personnel (both servers and supervisors).
Provide for a safe work environment by following all safety and security procedures and rules.
Supervise, guide, schedule, train and evaluate all Food & Beverage associates.
Implement and maintain the highest standards in the areas of appearance and service of all staff by establishing, directing and reviewing performance standards.
Provide disciplinary action of staff when, and if, necessary.
Provide associates with the necessary tools and equipment they need to perform their job.
Hold pre-function briefing to determine specifications of each function.
Ensure quality service by assigning employees and supervisors to specific functions.
Be proactive in ensuring that each team member/shift is SET UP FOR SUCCESS.
Check schedule to ensure that staffing protocols are being met.
Prioritize and assign work for both supervisors and servers.
Communicate with setup staff, and inform them of what functions are a priority.
Provide feedback to the employees and the department manager on the employee’s performance of job responsibilities.
Coordinate with The Snyder HR Department with the on-boarding of new associates (interviewing, hire paperwork, etc).
Supporting Functions:
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions.
Report all maintenance problems to appropriate personnel.
Ensure that employees follow proper sanitation practices.
Inspect rooms and public areas for cleanliness.
Adhere to all Federal, State, and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests to insure all laws are being followed.
Conduct department meetings as required, and attends staff and hotel meetings.
Assist other Leadership Team members and/or managers when needed.
Other duties as required to provide genuine hospitality.
Specific Job Knowledge, Skills and Ability:
Strong knowledge of food and beverage preparation and service of various alcoholic beverages, and liquor laws in serving underage people.
Skilled in the use of techniques and strategies required to deliver training material in group and one-on-one settings.
Demonstrate the ability to relate to, communicate with, and motivate employees to sustain high performance and quality levels.
Demonstrate the ability to proactively prioritize needs, and effectively manage resources and time.
Working knowledge of the appropriate table settings, service ware, and menu items.
Ability to read, speak and write English sufficient to understand menus and special promotions, communicate with guests in a professional manner, assist guests with special requests, and to take orders.
Ability to remember and recite menu items.
Ability to carry trays weighing up to 30 lbs. through a crowded room on a continuous basis throughout shift. Must be able to push and pull weight equaling 100 lbs.
Qualification Standards
Communication:
Strong communication skills; including the ability to deal effectively with vastly diverse groups of people and guests.
Education:
Any combination of education and experience equivalent provides the required knowledge, skills, and abilities.
College in Hospitality/F&B preferred.
Computer Skills:
Point of Sale System
Microsoft – Word; Power Point; Excel; Outlook
Experience:
Minimum of five years, food and beverage management experience or equivalent.
Licenses or Certificates:
Ability to obtain any government required licenses or certificates. CPR certification and/or First Aid training preferred. McLean County Health Department Food Handlers Certificate
Grooming:
All employees must maintain a neat, clean and well-groomed appearance including hair color.
Other:
Must be of legal serving age. Additional language ability preferred.
Physical Requirements
This description is a general statement of required major duties and responsibilities performed on a regular and continuous basis. It does not exclude other duties as assigned.
It is the policy of Tentac Enterprises to comply with all federal and state laws concerning the employment of individuals with disabilities and to act in accordance with regulations and guidance issued by the Equal Employment Opportunity Commission (EEOC)
Tentac Enterprises provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
TENTAC Enterprises, formerly known as The Snyder Companies, is a developer of some of the most visible projects and businesses in Central Illinois and beyond. As the parent company headquartered in Bloomington, IL, TENTAC is a privately-owned company that began its story as an insurance agency. It now consists of more than 20 companies serving multiple communities and employing hundreds of people.
