Provide the highest level of hospitality
in all the F&B outlets. Achieve total guest satisfaction and organisational
profitability through effective utilisation of all resources. Continuously
delight the guest by offering trend setting and innovative products and
services.

Planning,
Forecasting and Budgeting the revenues and cost for the department.

Staffing
and scheduling of the associates and allocation of duties to ensure the
maximisation of associate productivity and minimise payroll costs.

Create a
work environment that is high in employee morale and provides constant learning
& development and use the feedback from Employee Satisfaction Surveys to
draw an action plan.

Develop
systems and procedures that achieve higher cost efficiency and guest
satisfaction.

Recruitment
and Performance Appraisal & Management of associates in the department.

Develop
&implement the annual plan using the Business Excellence Model
framework, linking the department’s objectives to the unit’s overall strategy.

Manage
and lead associates to ensure maximum productivity.

Oversee
outlet managers and supervisors with the day to day running of their
departments.

Oversee
the daily activities of all the F&B outlets including banquets.

Work
with the outlet chefs in the area of cuisine, menu planning & design for
the various outlets / banquets.

Ensure
through regular monitoring and feedback, prompt, efficient and accurate
service is provided to all guests.

Conduct
regular meetings with the outlet managers and supervisors and constantly
monitor guest concerns, compliments and suggestions.

Organise
food festivals and develop guest loyalty and retention programmes.

Compile
and review the monthly profit and loss statement for various outlets and assist
the outlet managers in implementing the approved budget, monitoring revenue and
costs on a daily basis and assist in taking corrective action.

Ensure
that all the operational standards set for all the equipment& processes are
followed.

Maximise
F&B profitability by implementing the cost containment strategies for all
the outlets.

Prepare
the promotion and marketing / PR plans for various outlets and execute the
same.

Conduct
refresher-training programmes for the associates and guide the new members of
the department.

Maintain
regular contacts with corporate and individual customers, and build strong
relationships with them.

Stay
informed about local, national and international best practices/trends in food
service, interior design, technology and entertainment in F&B.

Develop
departmental trainers in association with the training department & oversee
all the training activities within the department.

Ensure
that the department procures the best quality raw material and cost effective
equipment.

Revise
manager’s duty list to ensure that all areas of reporting and reconciling is
covered.

Perform
audits and
maintain positive audit results.

Ensure
that KRA’s are updated and completed whilst identifying new KRA’s and
allocating them to the different associates.

Address
any grievance and counselling issues among the department associates.

Ensures
that you work in a safe manner that does not harm or injure self or others.

To be
involved with Health & Safety within the department. Ensuring compliance
within the department and that Health & Safety directives are carried out.

Anticipate
possible and probable hazards and conditions and either correct them or take
action to prevent them from happening.

Ensure
that the highest standards of personal hygiene, dress, uniform, appearance,
body language and conduct maintained.

Continuously
endeavour to improve the department’s efficient operation, and knowledge of own
job function.

Ensures
effective implementation of the Code of Conduct at all times.

Efficient
implementation of all work related instructions given by the superiors /
management

Requirements

Graduates from
reputed hotel management schools (desirable)

Graduates with
experience in hotels or hospitality sector

1 to 2 years in
similar position (desirable)