Job Description

Before you get started…Yes, we do have the BEST Team Member Travel Program with HUGE discounts on hotel rooms for our Team Members! And Hilton was voted the #1 Best Workplace in Australia in 2025 according to Great Place To Work!

Iconic 598-room Hilton Sydney is located in the heart of Sydney’s CBD and is steps from Town Hall station and the QVB Light Rail stop. Amongst our operations, we are home to signature restaurant Glass Brasserie, heritage listed Marble Bar and we are the leading destination for Conferences & Events with one of the largest conferencing spaces in Australia.

The Food & Beverage Attendant - Room Service is responsible for delivering an exceptional dining experience to hotel guests while ensuring all room service operations are conducted efficiently, professionally and in accordance with hotel standards. This role is an integral part of the Food & Beverage team and contributes directly to guest satisfaction and loyalty.

Reporting to the outlet leadership team, you will provide attentive and personalised service to guests, from receiving and delivering orders through to ensuring the accurate collection of service items and maintaining clean, organised work areas. You will work collaboratively with the culinary team to ensure food and beverages are delivered to guests promptly and presented to the highest standard.

A key aspect of the role involves building positive relationships with guests by responding to requests, addressing concerns, and creating memorable service moments. You will proactively seek opportunities to exceed guest expectations, support VIP arrivals, and contribute to achieving guest satisfaction and quality assurance targets.

Why you will love working for Hilton?

• 110 exceptionally discounted travel nights per year for you, your friends or family to enjoy at any of our 9000+ hotels located in 141 countries and territories around the world.
• Discounts of up to 25-50% on products and services in participating Hilton outlets
• Extensive range of career development opportunities including access to Hilton University training, offering more than 3000 free learning programs
• Bonus Annual Leave days after 2 years
• Unwavering focus on creating an inclusive environment offers growth opportunities, is driven by purpose, and allows team members to bring their best, most authentic selves to work.

WHAT WILL I BE DOING?

• Deliver exceptional room service and in-room dining experiences to hotel guests.
• Accurately prepare, deliver and collect food and beverage orders.
• Maintain presentation, cleanliness and organisation of service and storage areas.
• Assist guests with enquiries and provide information about hotel facilities and local attractions.
• Provide VIP guest amenities and personalised service experiences.
• Coordinate effectively with kitchen and hotel departments to ensure timely service delivery
• Resolve guest concerns professionally and efficiently.
• Promote and support the Hilton Honors loyalty programme.

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• Valid NSW Responsible Service of Alcohol (RSA) Certificate.
• Previous experience in hospitality, food service or customer service environments.
• Strong customer service focus with a passion for delivering exceptional guest experiences.
• Excellent verbal communication and interpersonal skills.
• Strong time management and organisational abilities.
• Ability to resolve problems effectively and remain calm under pressure.
• Competency in using computer systems and technology.
• Experience with hotel property management or electronic ordering systems is desirable.
• Professional presentation and grooming standards.
• Flexibility to work rotating shifts, including evenings, weekends and public holidays.
• Ability to work independently while contributing positively to a team environment.
• Commitment to continuous learning, development and service excellence.