Job Description

Crystalbrook Riley is a five-star luxury hotel in Cairns, where contemporary elegance meets a relaxed, tropical spirit.

Always living in the moment, Crystalbrook Riley brings together striking design, thoughtful luxury and a strong connection to place. With an environmentally conscious approach, a celebration of the contemporary and a passion for elevated guest experiences, Crystalbrook Riley offers sophisticated accommodation, vibrant dining, distinctive events and memorable moments shaped by the energy, colour and spirit of Cairns.

Bold, stylish and effortlessly welcoming, Crystalbrook Riley is more than a hotel. It is a place to connect, celebrate and experience luxury with personality.

The Opportunity

Join Crystalbrook Riley as a Food & Beverage Attendant, with a focus on poolside service. Some guests are ready for a cold drink after a swim. Others are settling in for lunch by the water. A warm welcome, a well-timed recommendation and attentive service help them make the most of their time by the pool.

As the poolside area fills, you will take orders, serve food and drinks and work closely with the bar and kitchen to keep service moving. You will communicate dietary requests clearly, handle payments and keep tables and service stations ready throughout the day. The pace can pick up quickly, and the care you bring to each guest helps the experience feel as relaxed as the setting.

This role is offered on a part-time, permanent basis, with an expected 16-24 hours per week.

The Talent

You enjoy working outdoors and have a feel for when to check in with a guest and when to give them space to unwind. You are comfortable recommending something from the menu, stay organised when orders build and notice when a teammate needs a hand.

You will bring:

• Previous front-of-house food and beverage experience.
• Confidence taking orders, recommending food and drinks, and processing payments.
• Clear communication and a warm, professional approach to guests and teammates.
• An eye for presentation and pride in keeping outdoor service areas welcoming.
• Comfort working outdoors, spending time on your feet and carrying trays during service.
• A current Responsible Service of Alcohol (RSA) certificate valid in Queensland.
• Availability across a seven-day roster, including evenings, weekends and public holidays.
• Experience in a hotel resort or outdoor dining venue will be well regarded.

Why Us:

At Crystalbrook Collection, you will work alongside exceptional people in a supportive, passionate and diverse environment. We are proud to offer a range of industry-leading benefits that support your lifestyle, career and wellbeing, including:

• 50% F&B discount across all Crystalbrook restaurants and bars
• $99 room rates and a generous friends and family discount
• Enhanced parental leave and lifestyle benefits
• A commitment to a green future through sustainable luxury practices
• Access to our internal mobility program and team reward schemes
• Online learning and training platforms and tailored career development pathways
• A culture of collaboration, diversity and elevated experiences
• Limitless career opportunities in a fast-growing, dynamic environment
• Regular service recognition and team engagement events

Crystalbrook Collection is an award-winning hotel development and management company, home to one of Australia’s newest portfolios of distinctive upscale hotels, restaurants and bars.

In just eight years, we have grown to own and manage more than AU$1 billion in luxury hotel assets across New South Wales and Queensland, with exciting new hotels planned for Adelaide and Canberra in 2026 and 2027. With continued ambition for growth across Australia and internationally, Crystalbrook Collection is proudly shaping a bold and distinctive future in hospitality.

We’re proud to foster a workplace that supports equality, inclusion and accessibility. We welcome applications from all genders, ages, backgrounds, cultures and religions.

If you have a health condition or disability, please let us know early in the recruitment process so we can provide the appropriate support to ensure you can perform at your best.

As part of our recruitment and compliance process, we may request eligibility documents, police checks and employment references.