Job Description

About West Hotel, Curio Collection by Hilton

Our convenient Sussex Street location provides easy access to Sydney’s business, dining, cultural and waterfront precincts. Featuring 182 guest rooms, we’re moments from Barangaroo, King Street Wharf and Darling Harbour, and just a short distance from the city centre. Guests can unwind in our beautiful open-air atrium or enjoy drinks and seasonal, sustainably inspired dining at our on-site restaurant.

What will a day on the job be like?

No two days are the same, in this role you’ll be directly impacting the guest experience, working closely with an experienced team, and delivering Food and Beverage service.

• Creating exceptional guest experiences in all interactions with our guests. Ensuring all guests receive a friendly, warm welcome, prompt attention along with quick, efficient service.
• Set up and maintain all service areas & stations with sufficient mise en place for the length of service.
• Ensure orders are promptly collected from the kitchen when ready and carried to the guests appropriately.
• Undertaking general waiting duties for food or beverages or both, including cleaning tables.
• Taking reservations, greeting and seating guests.
• Demonstrate exemplary menu & product knowledge and be familiar with all items on menus available.
• Demonstrate responsible service of alcohol to all patrons at all times.
• Exhibit exemplary personal behaviour, appearance, and attitude.
• Ensure tables and chairs are correctly positioned for each seating and that all chairs, seats, and floor are spotlessly clean before the arrival of each guest and to be maintained during service.
• Set up event and function spaces following banquet event orders

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

What are we looking for?

• Must possess a current and valid NSW Responsible Service of Alcohol (RSA) Competency Card.
• Previous work experience in Hospitality or Customer Service is desirable.
• Previous food hygiene experience is desirable.
• Completed tertiary qualifications in Hospitality Management are desirable.
• Electronic Ordering Systems experience is desirable.
• Cash handling Experience is desirable.
• A high level of interpersonal skills in both oral and written communication.
• Time management and ability to follow directions.
• Good communication skills.
• Committed to delivering a high level of customer service.
• Excellent grooming standards.
• Able to work on a rotating roster, both day and night shifts involving late starts and early finishes.
• Must have valid Australian working rights (minimum 6 months).